Technical Account Consultant - Strategic AccountsOverview:Due to continued growth, we are looking to add a Technical Account Consultant dedicated to one of our strategic accounts. Regular onsite presence at the client site is expected with a primary client work location in Woonsocket Rhode Island with other locations as needed.
The Technical Account Consultant serves as a dedicated technical resource for one of WEI's strategic accounts, working alongside the account team through the full engagement lifecycle. This is a non-billable role that blends pre-sales activities - solution design, presentations, configurations, and scopes of work - with ongoing, hands-on technical collaboration inside the client's environment, including POCs, rollouts, documentation, and project support. The ideal candidate is an experienced engineer who builds trusted client relationships and is equally comfortable whiteboarding a solution and working hands-on to implement it.
Responsibilities:The Technical Account Consultant must have excellent business acumen and be able to effectively translate how designed solutions will help the client achieve their business objectives. Specific responsibilities include:
Pre-Sales & Solution Design - Meet with the client, build technical relationships, and assist in the overall sales process.
- Work with the Account Manager and sales team to develop the customer relationship and solutions.
- Create solution designs, with support from senior engineering resources, and present them to the client.
- Create presentations and other customer deliverables.
- Create configurations for solutions and assist with the quote-building process.
- Build scopes of work for professional services.
- Work directly with OEM sales teams, technical counterparts, and product management.
Client Engagement & Technical Co-Work - Serve as the client's primary day-to-day technical resource and technical escalation liaison.
- Maintain deep knowledge of the client's environment, standards, and technology roadmap.
- Assist in the delivery of POCs, installations, documentation, and customer training.
- Work onsite to support project and rollout operations.
- Work with delivery and fulfillment teams to ensure client expectations are met.
- Evaluate and develop tools to improve workflow efficiencies for client projects.
- Independently research unfamiliar topics, processes, or tools to quickly fill knowledge gaps and support ongoing work.
Required Experience: - 3-5 years of hands-on server, storage, network, and virtualization experience in datacenter environments, in IT administration, operations, or a pre-sales role.
- Strong working knowledge in one or more of the above areas.
- Familiarity with the datacenter product portfolios of major IT manufacturers.
- Familiarity with scripting languages such as Python or PowerShell.
- Familiarity with automation and development tools such as Ansible, Postman, or Git.
- Experience with Linux operating systems.
- Solid understanding of current virtualization technologies.
- Good understanding of orchestration and infrastructure automation technologies.
- Excellent customer service and troubleshooting skills with a strong service orientation.
- Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills.
- Ability to build trusted relationships and communicate technical concepts to audiences ranging from IT administrators to executives.
