5+ years of experience in a high-demand system administration role
Expertise in Microsoft Windows Server administration and diagnostics
Basic proficiency with Ubuntu Linux and command line tools
Solid understanding of SQL Server, particularly AlwaysOn Availability Groups
Familiarity with common protocols (SFTP, SSH, SMTP, DNS, HTTP/S)
Experience in documentation and support procedure creation
Strong problem-solving and time management skills
Responsibilities
Provide tier 2 support for lottery platforms
Support new customer implementations and maintain existing solutions
Triage, troubleshoot, and resolve system performance issues
Monitor system capacity and incorporate it into planning
Identify and address system security concerns
Manage incidents within agreed service level agreements (SLAs)
Create and maintain system monitoring and alarm documentation
Benefits
Opportunity to work with cutting-edge lottery technology
Participate in a 24x7x365 on-call rotation
Engage with diverse teams across Infrastructure and Development
Potential for involvement in product launches and upgrades
Exposure to both Windows and Linux server environments
Full Job Description
Position Summary
SG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers. Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.
Job Duties / Key Accountabilities
Provides tier 2 support for the lottery platforms.
Support new customer implementations as well as support and maintain existing customer solutions.
Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
Ensure system capacity is being monitored and considered in planning.
Identify and address system security concerns.
Ensure Incidents assigned to the team are being managed within agreed SLAs.
Define, refine, and track Service Level Objectives
Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
Create and maintain support documentation and procedures.
Participate in a 24x7x365 on-call rotation
Qualifications
Required
5+ years of experience working in a system administration role in a high demand, highly available environment
SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
Familiarity with web certificate management
Proven communication, presentation, and documentation skills
Strong interpersonal and problem-solving skills
Time management and prioritization skills
Desired
SME level knowledge of Active Directory and domain administration
Familiarity with WildFly and Java based application
Scripting skills using PowerShell, bash, or Python
Experience with WAF solutions such as Imperva or Cloudflare
Basic PostgreSQL administration knowledge.
Experience with automation tools such as Ansible.
Education
Bachelor's degree in computer sciences with 3+ years' experience with Windows administration
About Scientific Games Corporation
Light & Wonder, Inc., formerly Scientific Games Corporation, is an American corporation that provides gambling products and services. The company is headquartered in Las Vegas, Nevada, with lottery headquarters and production plant in Alpharetta, Georgia.
Light & Wonder's gaming division provides products such as slot machines, table games, shuffling machines, and casino management systems. Its brands include Bally, WMS, and Shuffle Master.
