The Technical Lead is responsible for the technical direction, design, planning, and execution of quality solutions delivered by the Intelligent Automation team, with a focus on AI Solutions, and also spanning Platform Engineering and Robotic Process Automation (RPA). The Technical Lead will be a technical expert in Full-stack Open Systems Development & Integration and will be responsible for building and implementing technical designs by solving complex IT engineering challenges. They will guide engineers in choosing the right approach across AI, automation, and cloud technologies and ensures solutions are secure, scalable, and supportable. Your work will include day-to-day partnership with Architects, Tech Leads, Product Owners, Business Analysts, Engineers, Leadership, and business and IT partners, and helping build engineering capability across the team and the broader development community.
RESPONSIBILITIES:- Provide hands-on technical leadership to developers and engineers in the design and technical delivery of Intelligent Automation solutions
- Contribute to strategic roadmaps focused on business and technology needs
- Assist in backlog refinement to break down the roadmaps into executable work by the scrum teams
- Act as primary technical liaison between technical staff, project team members, Architecture, and partner teams
- Assist in determining project tech stack
- Assist in Proof of Technology, Proof of Concepts & Modeling of solutions for the organization
- Manage technical debt decisions
- Ensure the team's adherence to SECURA's published development, security, and governance standards through code and design reviews, and work with Architecture and other Technical Leaders to create or adjust standards as needs evolve
- Guide consistent practices for source control, CI/CD, testing, and production readiness, including monitoring, alerting, and support documentation
- Apply responsible AI practices, partnering with AI Governance, Information Security, and Risk on data privacy, risk assessment, human oversight, and ongoing monitoring of AI solutions
- Build and promote reusable components, templates, and patterns, and help development teams across IT adopt shared engineering standards and AI-assisted development practices
- Evaluate emerging technologies, tools, and cost-effective alternatives through proofs of concept, and provide recommendations
- Provide post-project thoughts, ideas, adjustments, concerns in regard to the technical aspects of the project (what went well, what did not go well, suggestions for improvements, etc.)
- Cultivate and disseminate knowledge of integration and development best practices
- Assist with code reviews according to SECURA standards
- Work with business analysts and technical team to plan product releases, provide estimates, and resolve issues
- Mentor team members in development, requirements gathering, and development methodologies and process
- Identify product and project risks, communicate them to the team, and create mitigation plans
- Drive continuous improvements initiatives
- Help clear technical roadblocks by working with Enterprise Architecture, Solution Architects & other Technical Leaders & team members. This can involve working on new standards and guidelines and adjusting existing ones
- Manage relationships with software vendors, escalating issues that require immediate action
- Other duties as assigned
QUALIFICATIONS: ESSENTIAL: - Demonstrated success leading the technical design and delivery of enterprise solutions from concept to production
- Deep experience with AI platforms, intelligent document processing, and workflow automation
- Strong proficiency with Azure cloud platform, Azure AI tools and services, Dynatrace, Octopus Deploy, and Microsoft Power Platform
- Experience with source control, CI/CD, and deployment automation, and with monitoring and observability practices
- Advanced skill in .NET and SQL
- Experience integrating solutions across diverse systems and business domains, including APIs and enterprise or legacy systems
- Exceptional communication skills with the ability to convey complex technical concepts to non-technical stakeholders
- Proven ability to mentor engineers, lead code and design reviews, and clearly explain design and implementation choices
- Strong communication skills, including the ability to explain complex technical concepts to non-technical stakeholders
- Sound judgment in balancing innovation, risk, cost, security, and long-term maintainability
- Strategic thinker with a strong sense of ownership, innovation, and accountability
- Familiarity with responsible AI practices (e.g., the NIST AI Risk Management Framework) or experience in a regulated industry
- Experience with Azure AI services (e.g., Azure AI Foundry), Copilot Studio, or enterprise RPA platforms such as UiPath
- Experience with tools such as Octopus Deploy, Dynatrace, GitHub Actions, or Terraform
PREFERRED: - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience
- 7+ years of hands-on software development or automation engineering experience, including recent experience delivering AI solutions
- Experience in the P&C Insurance industry
- Lean Six Sigma training a plus
