The TIAA – GIS Production Support analyst role will provide production environment incident management and system maintenance support to minimize the impact of service disruptions and facilitate high uptime system availability and straight through batch processing operations. This role will be responsible for responding to incidents, executing remediation steps and escalations as documented for affiliate Nuveen Datalake platform. Including but not limited to data batch processing job failures, executing return to service solutions and escalating to appropriate teams.
Key Responsibilities and Duties
- Provide tier I support functions
- Respond to production issues/emergencies 24/7 as part of a global production support team as per agreed to service level engagement
- Engage with and communicate with the appropriate stakeholder groups about production issues
- Perform remediation and escalation for production related application and batch job errors
- Monitor batch status, data hydration, data transformation and data delivery critical processes and routine processes and workflows
- Assist with application implementations and configurations as needed
Educational Requirements
- University (Degree) Preferred
Work Experience
- 2+ Years Required; 3+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
6IC
Required Skills:
- 2 or more years of experience in Information Technology
- 2+ years of IT Production support experience
Preferred skills :
- Experience in Windows and Linux/Unix platforms
- Working knowledge of AWS cloud infrastructure
- Hands-on experience with batch scheduling tools (Autosys, CA7)
- Experience with ETL/data integration tools such as DataStage
- Familiarity with data movement/middleware tools: Sterling Integrator, IBM WebSphere, MQ
- Knowledge in SQL and relational databases (Oracle, Sybase)
- Understanding of file transfer protocols (FTP, SFTP, MQFTE, HTTPS)
- Experience with message bus technologies (MQ)
- Exposure to BI/reporting tools (Cognos, BO, OBIEE, QlikView)
- Basic understanding of Data Warehousing concepts and ETL design principles
- Good working knowledge of Unix and shell scripting
- Experience in analytical and troubleshooting batch processing production issues
- Ability to work independently and in a team-oriented, fast-paced environment
- Excellent communication and interpersonal skills, both written and verbal
- Critical thinking, problem solving skills, planning and organizing, co-ordination and control, time management, attention to detail, communication skills, persuasiveness, negotiation, influencing and leading, conflict management, Client focused , support orientated and adaptability
Related Skills
Accountability, Adaptability, Business Acumen, Cloud Platforms, IT Business Analysis, IT Disaster Recovery, IT Infrastructure, Network Infrastructure, Risk Mitigation
Anticipated Posting End Date:
2026-10-15
Base Pay Range: $74,700/yr - $105,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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