About the Role:As the Team Leader, Payment Processing Center, you will lead the day-to-day operations of Yardi's payment processing center, ensuring the accurate and timely processing of checks and invoices in a high-volume environment. You will oversee workflow, support and develop team members, and drive operational excellence through effective leadership, process improvement, and performance management. This role is ideal for a proactive leader who thrives in a fast-paced setting, enjoys building high-performing teams, and is committed to delivering exceptional results.
What You'll Do:- Provides support to management, including team training on processes, client reporting, and handling client and system exceptions.
- Manages staff attendance to ensure coverage for daily work.
- Leads and assists with daily production of mail opening, batching, and processing.
- Responsible for ordering supplies needed for operations.
- Assists with annual SOC1 & SOC2 audits.
- Responsible for creating and analyzing daily employee performance stats.
- Coaches and mentors team members, communicates goals, facilitates open discussion for ideas, and guides team to best utilize their strengths.
- Organize team building activities to build trust and camaraderie between team members and facilitate cross-team interaction.
- Works with senior leadership to understand strategic goals.
- Assists in the design, coordination, communication, and implementation of efficiency initiatives for operations.
- Conducts regular on-time performance appraisals of team members and conducts special appraisals as needed.
Who You Are:- Bachelor's degree in Business, Economics, Accounting, or related field; or an equivalent combination of education and experience
- Four plus (4+) years of financial transaction processing experience
- Proficiency with Excel, Outlook, and 10-key
- Exceptional organizational and time management skills
- Excellent attention to detail with a high level of accuracy
- Strong oral and written communication skills
- Proven ability to train and mentor others
- Excellent problem-solving skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Ability to lift 10 lbs
Annual Salary Range: $78,000 - $86,400
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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