Job Type
Full-time
Description
Position: Team Leader, Safe Options Support (SOS)
Function: Responsible for overall operations of the program.
Reports to: Senior Director for Safe Options Support (SOS)
Location: Based in Midtown (Manhattan) with potential travel throughout NYC
Schedule: Mondays through Fridays (9:00am-5:00pm)
Tasks:- In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team;
- On formation of the team manage management the day to day operations in accordance with internal and external regulatory standards and guidelines;
- Coordinate program outreach at known "hang-outs" or "Hot spots" within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
- Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers;
- Facilitate case reviews on 'members at risk' with community partners and document recommendations;
- Oversee and or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
- Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
- Ensures that internal and external regulatory agency standards and requirements are met;
- Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire;
- Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
- Coordinate weekly staff schedules to ensure adequate staff coverage;
- Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
- Work with SOS HUB's Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
- Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;
Requirements
Essential Knowledge, Skills and Abilities:- Experience working with homeless and/or precariously housed populations preferred but not required;
- Experience managing and supervising program staff in a community mental health setting;
- Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
- Knowledge of counseling principles and methods for mental illness and substance use disorders;
- Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff;
- Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques;
- Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients;
- Ability to prepare accurate and timely reports;
- Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.
Minimum Education and Experience Requirements:Master's degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population. Previous management and supervisory experience preferred.
Salary: $101,368 plus generous benefits.
Please include a resume, cover letter and contact information for 3 professional references.
Salary Description
$101,368 yearly
