Position Summary
As part of the Yukon team and broader Tech24 network, the Hot Side Team Leader plays a critical role in overseeing the daily operations of our hot side service team. This leader is responsible for driving productivity, ensuring quality workmanship, maintaining safety compliance, and supporting technician development. The position blends strong technical expertise with hands-on leadership. You will provide field support, mentor technicians, coordinate schedules, and serve as a key link between technicians, leadership, and customers. The goal: deliver exceptional service while building a high-performing, accountable team.
Key Responsibilities
- Lead, mentor, and develop technicians by providing guidance, coaching, technical expertise, and training to promote excellence in service, safety, and professionalism.
- Serve as a technical resource for the team, providing advanced troubleshooting and support on complex equipment repairs, maintenance, and installations, with a strong understanding of electrical and control systems.
- Coordinate daily schedules, service assignments, and workflow in partnership with dispatch to maximize efficiency, maintain service commitments, and ensure timely communication of delays or scheduling changes to customers.
- Assist in the development, implementation, and continuous improvement of departmental procedures, training programs, and operational processes.
- Perform quality inspections, field audits, and follow-up reviews to ensure high standards of workmanship, customer service, and regulatory compliance.
- Promote, demonstrate, and enforce safe work practices while ensuring compliance with all applicable company policies, procedures, and regulatory requirements.
- Support customer satisfaction by effectively addressing technical questions, assisting with escalated service issues, and maintaining professional customer communications.
- Maintain accurate service documentation, reports, and records related to labor, materials, and equipment service activities.
- Operate hand and power tools safely and proficiently while performing service and repair work.
- Participate in an on-call rotation and provide support outside normal business hours as needed.
- Set a positive example for technicians by demonstrating professionalism, accountability, teamwork, and commitment to company values.
- Maintain a professional appearance, a clean and organized company vehicle, and a safe, orderly work environment at all times.
- Collaborate with leadership to achieve departmental goals, improve operational performance, and drive continuous improvement initiatives.
- Communicate effectively with technicians, customers, dispatch personnel, and leadership to ensure seamless service delivery and operational success.
Qualifications
- Minimum 5 years of hands-on Hot Side experience in installation, maintenance, and repair
- Prior supervisory or team lead experience preferred
- Strong knowledge of Hot Side systems, codes, and safety standards
- EPA Section 608 Certification required
- Experience with CMMS platforms and Hot Side diagnostic tools preferred
- OSHA safety training or leadership certification is a plus
- Valid driver's license and ability to travel to job sites as needed
- High school diploma or equivalent required; technical certification or associates degree preferred
Compensation Transparency
The advertised pay range for this position is [$39 - $45 per hour]. Final compensation will be determined based on several factors, including relevant experience, technical certifications, specialized expertise, leadership background, and overall qualifications. Candidates with advanced commercial Hot Side experience, manufacturer certifications, CFESA credentials, or prior supervisory experience may be considered toward the higher end of the range.
