Marsh McLennan

Team Leader - Account Manager, Broking

Marsh McLennan • $80K — $110K *
Kansas City, MO 64118Hybrid
Finance & Insurance
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Insurance, Finance, or related field.
  • 5-7 years' experience in insurance brokerage, placement, or risk management.
  • Minimum 1 year managing teams and complex client accounts.
  • Broad placement knowledge in Property, Casualty, and Executive Protection.
  • Strong analytical skills with a client-focused approach.
  • Excellent communication and negotiation skills.

Responsibilities

  • Lead and mentor account managers across various insurance lines.
  • Promote continuous education and technical development within the team.
  • Oversee daily operations of insurance placement and client management.
  • Manage a portfolio of complex client accounts and act as escalation point.
  • Drive strategic initiatives for operational improvements and client satisfaction.
  • Collaborate with clients, carriers, and internal partners to support growth.
  • Monitor market trends and translate them into actionable insights.

Benefits

  • Professional development opportunities and interesting work.
  • Inclusive culture fostering collaboration and impact.
  • Diverse career opportunities and comprehensive benefits.
Full Job Description
Company:
Marsh Risk

Description:

We are seeking a talented individual to join our team at Marsh. This role will be based in Kansas City. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Team Leader is a seasoned people manager based in Kansas City who guides develops, and manages account management professionals across multiple lines of coverage within a "One Broker" model. The Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role supports the Senior Team Leader, and is a manager of approximately 10-12 account managers while also managing a small number of complex clients.

We will count on you to:
  • Lead, mentor, and develop account managers across multiple lines of insurance by setting clear performance expectations, conducting regular reviews, and supporting ongoing professional growth and cross-training.
  • Promote knowledge sharing, continuous education, and cross-functional training to build technical depth and resilience within the team.
  • Oversee daily operations for insurance placement and client account management, ensuring adherence to best practices, data accuracy, and regulatory and internal policy compliance.
  • Manage a small portfolio of complex client accounts, acting as escalation point for client or market issues and ensuring timely renewals, contract execution, and procedural compliance.
  • Drive strategic initiatives to improve workflow efficiency, client satisfaction, and operational metrics; monitor KPIs and apply data-driven insights to prioritize improvements.
  • Maintain strong relationships with clients, carriers, underwriters, and internal partners; collaborate on growth and retention strategies to support sales goals.
  • Monitor market trends, underwriting practices, and regulatory changes across insurance classes; translate market intelligence into actionable guidance for clients and the team.
  • Foster a culture of accountability, commercial excellence, and integrity while collaborating with product leaders, sales, underwriting, legal, and technology teams to standardize processes and adopt workflow/placement tools.


What you need to have:
  • Bachelor's degree in Business, Insurance, Finance, or a related field, with 5-7 years' experience in insurance brokerage, placement, or risk management covering Property, Casualty, and Executive Protection (FINPRO).
  • At least 1 year of experience managing teams and complex client accounts, including implementing strategic initiatives.
  • Broad placement knowledge across multiple lines of business and proven ability to support large-scale operational strategies that improve efficiency and client satisfaction.
  • Strong attention to detail, organizational ability, problem-solving, and decision-making skills.
  • Excellent communication, negotiation, and stakeholder-management capabilities.
  • Analytical mindset with proficiency in data analysis, process improvement, and a consistent client-focused approach to enhance the client experience.


What makes you stand out:
  • Relevant broker licenses or certifications (e.g., insurance broker license in the U.S.) are preferred.


Why join our team:
  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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