The Opportunity:
We are seeking a Team Lead, Technical Solutions, who'll lead a team of Technical Solutions Specialists through requirements gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with cross-functional teams including sales, product management, engineering, customer success, and technical support-to deliver exceptional client experiences and drive customer satisfaction. This role combines deep technical expertise, sophisticated consultant skills, and leadership to deliver high-quality solutions while partnering with product teams on innovative feature development. You'll be the expert our customers and team turn to for guidance on payment integrations, API architecture, and complex technical challenges.
Key Responsibilities:
Solution Architecture & Discovery
- Lead technical discussions with customers and prospects to understand use cases and propose solutions using Euna Payments' platforms.
- Translate business problems into actionable user stories and technical architecture recommendations for development teams.
- Evaluate customer API integration needs, dig into their existing systems, and guide them toward optimal integration patterns.
Technical Expertise & API Leadership
- Lead the team in API integration work-designing, reviewing, and troubleshooting REST/SOAP integrations, webhooks, and custom configurations.
- Troubleshoot complex API issues independently; reproduce problems in Postman and other tools; provide clear technical guidance to customers.
- Translate technical API concepts for non-technical stakeholders; help customers understand their own system integrations.
- Maintain hands-on involvement in critical integrations, modeling best practices for the team.
Consultant Skills & Client Management
- Remain calm and strategic during high-stakes negotiations, tight deadlines, and complex client feedback cycles.
- When a customer makes an unusual request, dig into the reasoning behind it before committing to a solution-understand their true need, not just their stated ask.
- Handle criticism professionally, even when the issue isn't your fault; use client feedback as an opportunity to improve and strengthen relationships.
- Balance the tension between fast incident response and accuracy; know when to escalate vs. resolve on your own.
- Communicate proactively-keep stakeholders informed of status, risks, and next steps; anticipate questions before they arise.
Implementation & Configuration
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple payment products.
- Deliver high-quality solutions that meet initial requirements and core product functionality with minimal bugs.
- Lead technical status calls with clients; report back status, risks, and next steps to the project team.
Technical Leadership & Team Development
- Act as the primary point of escalation for the team; provide coaching, guidance, and mentoring on technical and consultant skills.
- Foster a collaborative and supportive environment where team members feel empowered to excel and deliver exceptional service.
- Establish and maintain best practices for API integration, technical troubleshooting, and consultant excellence.
- Develop team members' technical and soft skills through hands-on collaboration and constructive feedback.
Innovation & Collaboration
- Work with product teams to establish processes for new features and execute technical improvements.
- Deliver proofs of concept and pilots to demonstrate platform value.
- Conduct project retrospectives to capture learnings and best practices.
Quality & Customer Success
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
- Maintain deadlines and quality standards across multiple active projects.
- Track accurate time on tasks for billing and utilization reporting.
Qualifications:
- Minimum 5 years' experience in Solutions Engineering, technical consulting, or similar customer-facing technical roles with demonstrated success managing complex integrations.
- Strong hands-on experience with REST/SOAP APIs, XML, JSON, and API webhooks; ability to troubleshoot integrations using tools like Postman.
- Proficiency with Git/version control and distributed systems.
- Ability to explain complex API concepts to non-technical stakeholders; comfort translating business needs into technical architecture.
- Experience managing multiple concurrent projects and stakeholders; strong organizational and prioritization skills.
- Demonstrated excellence in consultant skills: remaining calm under pressure, handling client criticism professionally, balancing speed with accuracy, and communicating proactively.
- Comfortable with public speaking and client interactions; excellent written and verbal communication skills.
- Experience collaborating with product teams on new feature development and implementation.
- Understanding of financial models and principles, particularly payment processing and settlement.
Core Competencies:
- Advanced API integration and troubleshooting
- Requirements gathering, analysis, and translation to technical specifications
- Technical leadership and team mentoring
- Consultant excellence: strategic thinking, client management, emotional intelligence under pressure
- Configuration and implementation under budget and schedule
- Proficiency in database schemas, APIs, and microservice architecture
- Self-driven learner and contributor to enablement materials
Bonus Skills (Nice to Have):
- SQL expertise
for data reporting and analytics for customers.
- Proficiency with AI technologies; ability to leverage AI to design or optimize technical solutions.
- Experience in the public sector or government technology.
Location:
This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday & Thursday)
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment-not replace-their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.
