Bachelor's in Computer Science, Engineering, or related field.
8 years of system IT operations or similar experience.
3 years of experience in team leadership.
Expertise in IT support operations and modernization with a focus on system reliability and security.
Experience with Agile methodologies, preferably Scaled Agile.
Ability to translate business needs into technical plans and actions.
Must be a U.S. Citizen with an active Secret security clearance or eligibility to obtain one.
Responsibilities
Lead and manage an IT team, providing direction and mentorship.
Ensure high-quality IT services are delivered in alignment with SLAs and government requirements.
Provide technical guidance for execution on large-scale enterprise projects.
Coordinate team activities, including task assignments and schedule management.
Identify and escalate operational issues as needed.
Maintain documentation such as SOPs and operational guides.
Conduct team meetings and performance reviews.
Benefits
Onsite/Hybrid/Remote work options as required by contract.
Diversity and inclusion commitment through equal opportunity employment.
Full Job Description
Job Type
Full-time
Description
The ideal candidate will be a Team Lead to manage and guide an IT operations or technical team supporting Federal Government programs. A strong candidate will have strong leadership skills and extensive experience in IT operations, system reliability, and team management.
As a valued member of the SFI team, you will play a critical role in delivering mission-critical capabilities to our Federal Government customers.
Key Responsibilities:
Lead and manage an IT operations or technical team, providing direction, mentorship, and performance oversight.
Ensure team delivery of high-quality IT services aligned with program SLAs and government requirements.
Provide highly technical guidance to our delivery team in execution of large-scale enterprise projects.
Coordinate team activities including task assignment, workload management, and schedule adherence.
Identify and resolve operational issues and escalate complex problems as appropriate.
Develop and maintain team documentation including SOPs, runbooks, and operational guides.
Conduct team meetings, performance reviews, and professional development activities.
Provide hands-on guidance and "roll-up the sleeves" approach when needed.
Report on team performance metrics and operational status to program leadership.
Other duties as assigned.
Requirements
Bachelor's in Computer Science, Engineering, or related field.
8 years of system IT ops or similar experience,
3 years team leadership.
Demonstrated expertise in: IT support operations, modernization, ensuring system reliability, security, and efficient service delivery while leading and guiding the IT team.
Demonstrated experience in Agile (preferred Scaled Agile)
Demonstrated ability to translate business needs into tangible technical plans, roadmaps and actions in order to orchestrate the delivery across large projects
Must be a U.S. Citizen.
Must possess an active Secret security clearance or be able to obtain one.
Desired Skills:
ITIL Foundation, PMP, or equivalent leadership/operations certification.
Experience with Oracle tech stack and Peoplesoft HCM is a plus
Experience leading IT operations teams within DoD or federal agency programs.
Experience with agile team management and DevOps practices.
Additional Information:
Clearance: Must be a U.S. Citizen with an active Secret security clearance or the ability to obtain one.
Work Environment: Onsite/Hybrid/Remote as required by the contract.
This is a full-time, W2 position.
No agencies, third parties, or Corp-to-Corp submissions.
