How You'll Make an Impact The Mortgage Underwriting Team Lead is responsible for underwriting all first and second mortgages within allocated approval authority while monitoring the mortgage pipeline to ensure timely loan decisions. This role provides leadership to underwriting staff, drives operational effectiveness, and maintains compliance with investor, regulatory, and credit union requirements through a hands-on approach.
What You'll Be Doing - Assure all mortgage loan files are underwritten within delegated authority and in compliance with secondary market guidelines, program requirements, credit union policies, and regulatory requirements.
- Review and evaluate loan files for accuracy, completeness, data integrity, and sound credit risk assessment.
- Monitor and manage the mortgage pipeline to ensure timely processing, balanced workloads, and achievement of service-level goals.
- Serve as a subject matter expert for mortgage products, underwriting guidelines, and complex loan scenarios.
- Provide leadership, coaching, training, and performance support to underwriting staff.
- Identify and implement process improvements, workflow efficiencies, and automation solutions.
- Leverage technology, automation, and AI-enhanced tools to improve underwriting efficiency, decision quality, workflow management, and member experience.
- Analyze production and quality metrics to identify trends and recommend improvements.
- Participate in system enhancements, digital mortgage initiatives, and departmental projects.
- Collaborate with Mortgage Loan Officers, Operations, Secondary Market, and third-party vendors.
- Stay current on industry regulations, mortgage products, investor guidelines, and emerging technologies.
- Ensure adherence to Credit Union policies and all applicable regulations.
- Perform additional duties and special projects as assigned.
What You Bring to the Team - Bachelor's degree in finance, business administration, or a related field preferred.
- Minimum of five (5) years of related experience at a credit union, bank, or other financial institution.
- Minimum of three (3) years of leadership, supervisory, or team management experience, including coaching, performance management, workload allocation, and employee development.
- Preferred: Demonstrated experience utilizing technology, workflow automation, digital mortgage platforms, and AI-enabled tools to improve operational efficiency, decision-making, reporting, or member service.
- Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
- Strong decision-making and time-management skills.
- Results driven, service oriented, self-motivated, and able to work independently.
- Detailed knowledge of secondary market guidelines and regulatory requirements.
- Comply with SAFE Act requirements and NMLRS registration requirements.
- High degree of integrity and trustworthiness.
- Proficiency in Microsoft Office and Encompass or similar loan origination systems.
Environmental / Physical / Mental Requirements - Stable internet connection with speeds high enough for video conferencing and screen sharing
- Smartphone with current iOS/Android OS
- Prolonged periods sitting at a workstation and working on a computer
- Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone
Where You Can Work Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.
Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.
Compensation & Rewards Compensation for this role is $100,000 - $110,000 with the potential for discretionary incentive compensation based on both company and individual performance.
Benefits That Support You - Excellent health insurance packages with a Health Reimbursement Account option
- Life, AD&D, Short-Term Disability and Travel Insurance
- 401k plan with company match dollar for dollar up to 6 percent*
- Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
- Monthly stipend for wellness activities and mental health*
- Tuition reimbursement
- Pet Benefits, including insurance, discounts, "pawternity" PTO day, and more
- Bonus/commission plan for qualifying roles
- Employee perks (including mortgage discounts!)
- PTO purchase and sell-back programs
- Rewards and peer recognition programs
- Trust-based, out-come oriented remote work environment for most roles
*After 6 months of service
Interview Process & AI UsageWe embrace technology and are enthusiastic about the role AI can play in helping people work more effectively. We recognize that candidates may use AI tools to prepare for opportunities, research organizations, or refine application materials. During interviews and assessments, however, we are most interested in understanding your own experiences, judgment, problem-solving approach, and communication style. Please be prepared to discuss your work, decisions, accomplishments, and thought process in your own words. We look forward to getting to know the person behind the application.
