Position OverviewPower Your Future with Qualus as a Field Service Team Lead. As a Field Service Team Lead you are responsible for providing field service oversight, support and consultation in the areas of acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue. They are responsible for managing and completing assigned jobs in collaboration with technicians and field engineers assigned to the job. This position will serve as a liaison/mentor to field team.
Responsibilities
- Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
- Possess and provide technical understanding to others for testing power apparatus and protection and controls equipment including relays, circuit breakers, transformers, motor control equipment, and related switchgear in the field
- Reading and properly interpreting electrical drawings (e.g., single line drawings, AC and DC schematics, panel wiring diagrams, and panel layout drawings.
- Writing procedures and/or test plans in support of maintenance and construction activities.
- Testing, including (without limitation):reading/verifying all voltage and current inputs to electrical equipment which can include apparatus, relays and SCADA equipment.
- Performing routine troubleshooting and repair of apparatus, relaying and control equipment.
- Responsible for oversight and or leading commissioning activities as it relates to power equipment
- Ensure proper process and adherence to all company, industry, and client safety protocol and standards as it relates to job preparation and execution
- Planning, scheduling, and completing test activities efficiently, on time, without service interruptions
- Review technicians field time reports and job documentation to ensure accuracy for jobs as assigned
- Support in identifying and securing equipment and manpower needs for shop/field
- Providing Project Technical Support to Field Service personnel
- Provide technical insight to sales team as needed
Qualifications
- Minimum of 5 years of field experience in installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
- Experience is desirable in any of the following related areas: substation design (including protection & control engineering); substation construction; substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing, and/or power distribution equipment.
- 3 phase power systems; power system protection & control schemes; test equipment; test equipment software
- Test equipment and toll/wiring usage; interpretation of wiring and elementary diagrams; basic test skills to perform duties listed above; basic PC skills
- Quickly learn and apply test procedure for various types of substation equipment; communicate effectively with diverse groups, tailoring communication for audience and situation
- Electrical technician, Electrical master, NETA or NICET certifications preferred.
- Technical School, EET, BSEE/BSME or 5-10 years of related experience
- Perform regular field work both indoors and outdoors
- Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English
- Strong interpersonal skills, communication skills, business acumen, management ability
- Proficient in Microsoft Office (Word, Excel and Outlook)
- Valid Drivers license and good driving record
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Benefits & Compensation
Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.
