Position Name: Team Lead
Reports to: Client Technology Manager
Department: Support
Location: NY, New York - Hybrid Work SchedulePosition OverviewWe are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior Systems Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate
Responsibilities:- Supervise a team of Junior System Engineers and Interns
- Act as an escalation point to your team for technical and non-technical issues
- Approve PTO and time entry management for your team.
- Provide mentoring, coaching, and training for the team including managing feedback and job performance.
- Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
- Conduct an end-of-year performance review for the team.
- Manage the overall relationship of a subset of clients appointed by their managing CTM.
- Assist with client escalations when required.
- Participate in on-call escalation rotations.
- Attend and participate in client meetings
- Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
Requirements:- The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
- Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar product for endpoint threat management
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Experience working in an MSP environment
Desirable Qualities:- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Exposure to/ability to support workloads in Azure or AWS
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
