Proven ability to assess problems and recommend practical solutions under tight deadlines.
Demonstrated professionalism and discretion in high-pressure situations.
Strong technical skills with adaptability to payroll tax systems and processes.
Responsibilities
Oversee daily tax operations, ensuring timely payments and compliance filings.
Monitor and communicate changes in payroll tax laws to ensure departmental compliance.
Recommend process improvements and training to maintain regulatory standards.
Escalate significant compliance or operational issues to leadership promptly.
Develop ongoing tax education and training programs for the team.
Promote a collaborative and accountable team environment.
Establish and monitor departmental KPIs and performance standards.
Benefits
Professional development opportunities and ongoing training.
Collaborative team environment fostering growth and accountability.
Access to advanced tax technology and resources.
Engagement in special projects for skill enhancement.
Full Job Description
Position Summary
The Tax Manager is responsible for leading the day-to-day operations of the Tax Department, ensuring the accurate and timely processing of client payroll tax payments, filings, and related compliance activities. This role provides leadership, guidance, and development to department supervisors and team members while maintaining effective internal controls, monitoring departmental performance, and driving continuous improvement. Reporting to the Director of Payroll Services, the Tax Manager works collaboratively with departmental and organizational leadership to align daily operations with strategic initiatives and company goals.
Essential Functions and Responsibilities
Oversee daily tax operations, including payments, reconciliations, filings, and quarter-end and year-end readiness for clients
Monitor federal, state, and local payroll tax laws and regulatory changes to ensure department practices remain compliant
Communicate regulatory changes and their operational impacts to the Tax team, supporting departments, and management
Recommend necessary process, training, or system changes to leadership to maintain regulatory compliance
Promptly escalate material client, agency, compliance, or operational issues to the Director of Payroll Services or other appropriate leaders
Working alongside the Tax Education Specialist develop and refine ongoing tax education and training for the Tax team and supporting departments
Promote a professional, responsive, accountable, and collaborative team environment
Document, maintain, and periodically review procedures and effective internal controls throughout tax operations
Establish, monitor, and reinforce department KPIs, service expectations, and performance standards
Review department metrics, workloads, and quality trends to identify risks and opportunities for improvement
Maintain a calm and professional demeanor when communicating with clients, agencies, and team members
Resolve escalated client tax issues, agency notices, and processing exceptions through timely communication and follow-up
Manage all supervisory aspects of the department, including:
Interviewing, hiring, onboarding, coaching, and developing department personnel
Conducting performance reviews, addressing performance concerns, and promoting accountability
Coordinating schedules, staffing coverage, and time-off planning
Mediating employee issues and consistently applying company policies
Approving expense reports and charge statements
Present strategic solutions to leadership to improve compliance, efficiency, scalability, and tax technology or workflows
Collaborate with Operations and other supporting departments to strengthen relationships and deliver cohesive client experience
Undertake special projects, as requested
All other duties as assigned
Required Skills and Experience
Minimum of five (5) years of experience in payroll tax operations, including federal, state, and local payroll tax compliance.
Previous supervisory or management experience, with a demonstrated ability to lead, develop, and hold teams accountable.
Strong knowledge of U.S. federal, state, and local payroll tax compliance, tax codes, and reporting requirements
Experience with complex, multi-jurisdiction payroll tax operations and agency reporting requirements
Ability to assess problems, apply sound judgment, and recommend practical solutions in a deadline-driven environment
Ability to demonstrate sound judgment, professionalism, and discretion in high-pressure or sensitive situations
Strong technical skills and the ability to adapt to payroll tax systems and changing processes
Ability to track, analyze, and interpret department KPIs, operational data, costs, and performance trends
Working knowledge of Microsoft Office, including Excel, and Windows-based applications
