Role Overview:The Tanium Engineer will serve as a Subject Matter Expert (SME) responsible for designing, optimizing, and maintaining enterprise-wide patching strategies and vulnerability management using the Tanium platform. This role involves customizing Tanium Deploy packages, troubleshooting complex issues across Windows and Linux environments, developing real-time metrics, and integrating Tanium with other ITSM and security tools like ServiceNow.
Key Responsibilities:- Design and optimize enterprise-wide patching strategies and maintenance windows.
- Customize TANIUM Deploy packages and create scripts for advanced software rollout and patching logic.
- Maintain and update patch source repositories, configuration baselines, and deployment templates.
- Perform root cause analysis for persistent patching issues and automate resolution processes.
- Develop dashboards and real-time metrics in TANIUM Performance and Reporting modules.
- Collaborate with security teams for CVE-based remediation through TANIUM Comply.
- Integrate TANIUM with other ITSM and security tools (e.g., ServiceNow, SCCM, SIEM) for seamless workflows.
- Mentor and support junior engineers in patching operations and best practices.
- Execute patch deployments across desktop and server environments using TANIUM Deploy.
- Monitor patch compliance and remediation status using TANIUM Patch and TANIUM Comply.
- Troubleshoot failed patches or deployments on endpoints and provide timely resolution.
- Respond to and resolve service tickets related to patching, software distribution, and endpoint configuration.
- Perform vulnerability scans with TANIUM Comply and assist in remediation tracking.
- Run TANIUM Interact queries to validate system health, software versions, and patch status.
- Follow change control processes and ensure documentation and approvals for patch schedules.
- Escalate complex issues or recurring failures to L3 support with detailed incident documentation.
- Coordinate with Vendor and complete necessary tasks that need vendor intervention.
Required Skills:- Tanium Service Now
- Strong troubleshooting skills in Windows\Linux Operating systems, VMWare
- PS scripting
- In-depth knowledge of Windows patch lifecycle and Microsoft update management
- Experience with vulnerability management and compliance reporting.
Qualifications:- Ability to work in US business hours (EST) 08:00 AM - 05:00 PM EST (Mon - Fri).
Preferred Skills:- Self driven with the ability to work independently and with minimal supervision
- Ability to clearly communicate complex concepts to non technical audiences
- Strong written communication skills for documentation & reports
- Ability to act as a trusted advisor and subject matter authority within the organization
- Strong analytical mindset for assessing complex problems and identifying root causes
- Proactive identification of risks, gaps, and improvement opportunities
- Ability to align platform capabilities with organizational security and operational goals
- Ability to work effectively with vendors, partners, and internal stakeholders
- Continuous improvement mindset focused on operational excellence
