JOB TITLE: Director of Operations
COMPENSATION: $100,000 - $120,000
LOCATION: New Jersey
GENERAL JOB DESCRIPTIONThe Director of Operations provides strategic leadership and operational oversight for multiple Taco Bell markets through direct supervision of District Managers. This role is responsible for driving sales growth, restaurant profitability, operational excellence, talent development, customer satisfaction, and brand protection. The Director of Operations ensures all restaurants execute Taco Bell standards while fostering a culture of accountability, continuous improvement, and people development.
The ideal candidate is a proven multi-unit leader who can develop high-performing teams, drive business results, and build a culture that delivers exceptional customer experiences.
MAJOR DUTIES AND RESPONSIBILITIESExceptional People- Ensures proper staffing levels are achieved. Ensures diversity of management workforce. Monitors crew and management labor availability. Maintains ongoing system for recruiting, recognition, and retention of restaurant management. Develops crew and management staffing plans to maintain management stability. Ensures the execution of quality, timely performance feedback, performance management, and performance reviews.
- Develops subordinates to maximize their contributions and future promotion opportunities. Provides proper restaurant management training and development using established systems and practices. Achieves certified training restaurant goals.
- Mentors District Managers to influence improved Operational performance. Will directly oversee multiple DMs to develop Operational knowledge utilizing Taco Bell systems, proven People Development and staffing tactics, improvement in overall Voice of the Customer scores, and improved cleanliness.
A Cut Above Customer Experience- Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective action as appropriate.
- Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including monitoring food product quality. Monitors to ensure standards are met; implements corrective actions, as required.
- Ensures protection of Taco Bell brand and Company assets through District compliance with company policies and procedures. Evaluates store performance at specified intervals using company inspection form; coaches and retrains managers as required.
Growth and Profit- Maximizes sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs. Responsible for the development of local restaurant marketing plans. Manages assigned restaurant requirements for new product rollouts/procedures.
- Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets. Monitors food and labor costs and utilizes profit/loss statements to track results and implement corrective action as necessary for enhanced results.
- Utilizes strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis to ensure profitability.
- Develop and Train Subordinates to understand the overall business and how to identify and correct areas of opportunity as it relates to overall business operations; Teaches Subordinates how to maximize on strengths to achieve success.
- Participates in Strategic Planning initiatives that will impact the Operational market
- Performs other job duties as may be assigned or required.
QUALIFICATIONS FOR THE JOBEducation- High School Diploma or GED required.
- College degree preferred.
- Must be at least 18 years of age.
Experience- Significant multi-unit restaurant operations experience required.
- Previous District Manager, Area Coach, Director of Operations, or equivalent leadership experience preferred.
- Proven track record of developing leaders and achieving strong operational and financial results.
- Experience managing multiple restaurant locations within a quick-service restaurant environment.
Other Qualifications- Strong understanding of Taco Bell or Quick Service Restaurant (QSR) operations.
- Knowledge of labor management, food cost controls, and restaurant financial performance.
- Ability to analyze P&L statements and implement corrective action plans.
- Demonstrated success in recruiting, interviewing, selecting, and developing high-performing leaders.
- Knowledge of applicable Federal, State, and Local employment laws.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent communication, coaching, and leadership abilities.
- Proficiency with restaurant operations technology and Microsoft Office applications.
- Ability to successfully complete all company-required training programs.
- Current Food Safety Certification or ability to obtain certification.
KEY COMPETENCIES- Customer Orientation
- Performance Management
- Organizing and Planning
- Results Orientation
- Problem Solving/Decision Making
- Financial Analysis
- Constructive Conflict
- Change Mastery
- Communications Process
- Discipline Execution
- Talent Management
PHYSICAL REQUIREMENTS- Must be able to stand for long periods of time without a break.
- Must be able to work in loud environment.
- Must be able to wear a headset to take orders.
- Must be able to lift up to 30 pounds.
BENEFITS- Paid Training
- Performance Bonus Opportunities
- Paid Vacation
- Paid Sick Leave
- Employee Meal Program
- Flexible Scheduling
- Medical Benefits
- Dental and Vision Benefits
- Career Advancement Opportunities
