As a
Systems Support Engineer, you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.
You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.
Qualifications & Skills- Bachelor's degree in computer science, engineering, or related STEM field
- 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
- Experience with incident response and root cause analysis
- Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
- Experience with scripting / automation using languages such as Python, Bash, Go, Java, or JavaScript
- Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
- Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting
What You'll Be Working On- Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
- Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
- Tracking and reporting on environment performance, including outage metrics and improvements delivered
- Collaborating with production operations and development teams to share best practices and ensure consistent operations
- Ensuring the status and stability of lower environments to deliver operational excellence
What we Value:- Intent over Instruction: We set goals; you determine the best way to achieve them
- Reliability & Accountability: You own your domain and follow through on commitments
- Continuous Improvement: You're always looking for ways to align, monitor, and optimize environments
- Collaboration: You build strong partnerships across teams and disciplines
About You:- You enjoy diagnosing problems and thinking creatively about solutions
- You enjoy hands-on operational problem-solving and are curious about the bigger picture
- You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
- You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology
The annual base salary range for this position is $115,000 to $175,000 depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
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