Job SummaryThe Systems Integration & Support Manager is responsible for the operational stability, configuration, and continuous improvement of enterprise application platforms supporting ERP and business operations. This role provides hands-on leadership across integration platforms, document management systems, business process automation, and monitoring solutions, managing the supporting team as direct reports. The position balances day-to-day production support with the strategic expansion of enterprise automation, workflow optimization, and agentic AI capabilities to increase business value and operational efficiency
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ResponsibilitiesEnterprise Application & Integration Management - Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions.
- Own enterprise managed file transfer solutions, including Axway and related secure transport platforms.
- Manage tax, document management, and business process automation platforms integrated with core ERP systems.
Operational Stability & Production Support- Ensure availability, performance, and reliability of supported platforms through proactive monitoring, alerting, escalation, and root cause analysis.
- Coordinate with cross-functional infrastructure, database, security, and vendor teams to resolve production issues efficiently.
- Oversee monitoring tools and remediation workflows to maintain seamless operational efficiency.
Process Optimization & Next-Gen Automation - Drive continuous improvement by identifying, designing, and scaling automated workflows across business platforms.
- Partner with enterprise stakeholders to evaluate and implement agentic AI tools, modern orchestration, and intelligent process enhancements.
- Oversee the health, maintenance, and expansion of existing integration and automation scripts to ensure high reliability.
QualificationsQualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- 3-7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
- Strong application configuration and enterprise production support experience
- Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
- Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere - build, run, monitor, improve)
- Experience with monitoring tools and escalation models
- Managed File Transfer and ERP integration experience
Nice to have
- We should make these items considerations, but not requirements. The experience is more important than the actual application called out here. Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)
- Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
- Proven ability to balance operational stability with innovation and automation
- Strong documentation and governance mindset: standards, runbooks, best practices, change control
- Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughout)
Pay RangeUSD $127,300.00 - USD $162,900.00 /Yr.
