TeleTech

Systems Integration Engineer

TeleTech$77K — $176K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in Information System development or training
  • 5+ years experience supporting national defense services, specifically the Army
  • 3+ years experience in IT and end-user training on computer hardware and software
  • Experience in help desk support, testing events, and troubleshooting MCIS issues
  • Ability to prioritize and delegate tasks in a fast-paced environment
  • Secret security clearance required
  • Bachelor's degree and Security+ Certification

Responsibilities

  • Develop and provide IT and end-user training on hardware and applications
  • Integrate and maintain MCIS hardware and software systems
  • Conduct testing and validation as an operator or instructor
  • Provide user support and help desk assistance
  • Analyze Problem Tracker Reports and troubleshoot MCIS issues

Benefits

  • Emphasis on a people-first culture promoting collaboration
  • Expectations of remote or hybrid work engagement with flexibility
  • Identity verification during the hiring process
  • Responsible and ethical use of AI tools in hiring
Full Job Description
Systems Integration Engineer
The Opportunity:

Are you looking for an opportunity to create technical synergy that supports the integration and maintenance of Mission Command Information Systems (MCIS) with the Joint Land Component Constructive Training Capability (JLCCTC), Joint Live Virtual Constructive (JLVC), and Next Gen Constructive (NGC) environments for the Army. As an integration engineer, you know the importance of ensuring MCIS work together to deliver user-end training for the U.S. Army.

What You'll Work On:
  • Develop and provide Information Technology and end-user training on computer hardware and application software.
  • Integrate and maintain MCIS hardware and software.
  • Serve as an operator and instructor to test, validate, or field environmental support.
  • Provide help desk support.
  • Supporting testing events, perform Problem Tracker Report analysis, build and support MCIS databases and terrain, and troubleshoot MCIS issues.


Work with us as we integrate new solutions for the Army.

Join us. The world can't wait.

You Have:
  • 5+ years of experience in Information System development or training
  • 5+ years of experience supporting a national defense service such as the Army
  • 3+ years of experience developing and providing IT and end-user training on computer HW and application SW
  • Experience providing help desk, test events, PTR analysis, MCIS DBs, MCIS terrain, MCIS troubleshooting and resolution, MCIS setup and teardown, and demonstrations
  • Experience providing Requirements Analysis, such as technical, DB, MCIS, and functional, in support of contemporary capabilities and assessing new and emerging capabilities
  • Ability to prioritize tasks and to delegate them when appropriate and function well in a high-paced and at times stressful environment
  • Ability to integrate and maintain MCIS and SW as JLCCTC operator or instructor for test, validation or field environment support
  • Secret clearance
  • Bachelor's degree
  • Security+ Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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