The primary responsibility of the System Engineer is to design, build, and maintain the Bank's infrastructure such as internal systems, network and various banking-related applications.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide help-desk support as needed
- Strong understanding of Windows 11 features, network protocols, and troubleshooting techniques. Install, modify, and repair computer hardware and software.
- Respond to requests either in person or over the phone.
- Respond to email messages for customers seeking help.
- Compose and maintain written policies and procedures
- Setup and configure desktops, printers, and other devices
- Install and configure operating systems
- Act as contact and coordinator with the vendors for problem solving
- Providing technical support for their Bank staff
- Verify daily data backups and resolve any outstanding issues.
- Ability to work onsite 5 days a week and collaborate with various departments.
- May require occasional travel to local branches.
