Systems Engineer - Microsoft Platform & Cloud Operations
Location: Alpharetta, GA
Work Arrangement: Hybrid
Travel: Limited travel as needed to support business initiatives and site operations
About the Role:
Arclin is seeking a Systems Engineer - Microsoft Platform & Cloud Operations to support and optimize our Microsoft ecosystem across a global manufacturing environment. This role is ideal for a hands-on infrastructure professional who enjoys working across Microsoft 365, Azure, identity services, endpoint management, and hybrid infrastructure while helping drive reliability, security, and continuous improvement at scale.
As a member of our Infrastructure Operations team, you'll collaborate with Cybersecurity, Infrastructure Engineering, application teams, managed service providers, and business stakeholders to ensure our Microsoft platforms remain secure, resilient, and aligned with business needs.
What You'll Do:
Microsoft 365 Administration & Support
- Administer and support Microsoft 365 technologies including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Entra ID.
- Manage user provisioning, licensing, mail flow, collaboration services, device management, and platform configurations.
- Troubleshoot complex issues and coordinate escalations with Microsoft and external service providers.
- Monitor platform health, security, adoption, and operational performance to recommend improvements.
Azure Cloud Operations
- Support and administer Microsoft Azure infrastructure and cloud services.
- Manage Azure virtual machines, storage, backup and recovery, resource access, monitoring, and identity integrations.
- Participate in cloud governance, cost optimization, and lifecycle management activities.
- Execute infrastructure changes following established change management and documentation processes.
Identity, Security & Endpoint Management
- Administer Entra ID and hybrid identity environments.
- Support multifactor authentication (MFA), conditional access, privileged access controls, and identity lifecycle processes.
- Manage Microsoft Intune device enrollment, compliance policies, configuration profiles, and application deployment.
- Investigate authentication, endpoint, and access-related incidents using monitoring and platform tools.
Infrastructure & Service Reliability
- Support Active Directory, Group Policy, DNS, directory synchronization, certificates, and related Microsoft infrastructure services.
- Assist with backup, disaster recovery, and business continuity initiatives.
- Lead troubleshooting efforts, root cause analysis, and incident resolution activities.
- Participate in on-call support and maintenance activities for business-critical systems.
Projects & Continuous Improvement
- Support cloud migrations, platform upgrades, infrastructure modernization projects, acquisitions, and site onboarding efforts.
- Maintain technical documentation, procedures, diagrams, and operational runbooks.
- Identify opportunities to automate recurring administrative tasks through PowerShell and approved automation tools.
- Collaborate closely with internal teams, vendors, cloud partners, and managed service providers.
What You'll Bring
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
- 5+ years of experience supporting Microsoft enterprise infrastructure and cloud environments.
- Hands-on experience with Microsoft 365, Azure, Exchange Online, SharePoint Online, Teams, Intune, Entra ID, and Active Directory.
- Strong understanding of identity and access management, endpoint management, authentication, security controls, backup and recovery, and operational support practices.
- Experience working within incident, problem, and change management processes.
- Strong troubleshooting, communication, collaboration, and customer service skills.
Preferred Qualifications
- Experience supporting global, multi-site manufacturing or industrial environments.
- Azure Virtual Desktop, Azure Backup, Azure Site Recovery, Azure Monitor, and Log Analytics experience.
- Microsoft Defender technologies experience.
- PowerShell automation and Microsoft Graph experience.
- SAP-related infrastructure support experience.
- Experience working with managed service providers and technology vendors.
- Relevant Microsoft certifications in Azure, Microsoft 365, Identity, Security, or Endpoint Management.
Why Join Arclin?
At Arclin, you'll have the opportunity to support and influence a modern Microsoft cloud and infrastructure environment serving colleagues across manufacturing operations, corporate offices, and global locations. You'll play a key role in cloud transformation, cybersecurity initiatives, infrastructure modernization, and operational excellence while partnering with a talented team committed to innovation and continuous improvement.
Ready to make an impact? Apply today and help shape the future of technology at Arclin.
