Job Summary:

JOB DESCRIPTION - SYSTEMS ENGINEER III, DATACENTER OPERATIONS

Location: Ashburn, VA (On-Site)

Division: Ticketmaster NA

Line Manager: Senior Manager, Datacenter Operations

Contract Terms: Permanent, full-time/40h per week

This position will be part of Ticketmaster's Data Center Engineering team. The team is responsible for building, maintaining and keeping the company's physical infrastructure footprint running smoothly to keep fans happy and support our internal customers.

Ticketmaster is seeking Talented Infrastructure Engineers responsible for overseeing data center-based projects and Operations tasks crucial to supporting our critical Data Center devices and infrastructure.

You will be handling requests from and supporting internal service teams by responding to requests for hardware installations, maintenance, troubleshooting and recycling efforts. This role is also responsible for proactively monitoring critical hardware systems and focusing on higher level initiatives that include firmware management, hardware monitoring and alerting and metrics collection.

This is an exciting time to come on board with Ticketmaster, as we will be focusing on efforts towards hardware modernization and operability, expanding capacity and expanding our internal services for internal customers.

WHAT YOU WILL BE DOING
• Provide expertise on hardware deployments and working with internal service team to build rack elevations and deploy hardware
• Work with our Data Center Asset Management system to keep automated systems up to date with critical asset information
• Work with service teams and Network teams to build port configurations
• Lead projects to rack and install new hardware and decommission old hardware
• Respond to requests for support of hardware in the datacenter as well as manage hardware lifecycle
• Maintain key relationships with internal Engineering customers
• Manage and maintain the hardware monitoring platform to keep internal customers hardware operating smoothly
• Deploying systems firmware updates to keep the hardware platforms up to date and compliance with standards
• Monitor the data center environment to keep things running within specifications
• Work with the data center facility to receive and ship hardware
• Keep the data center organized and efficient
• Able to troubleshoot P0 incidents in a timely manner, supporting a 24/7 mission critical environment
• Understanding of Data Center Power infrastructure for capacity planning, monitoring and deployment

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Must be able to lift up to 50 lbs
• 7+ supporting Enterprise Data Centers
• Strong technical troubleshooting skills
• Excellent understanding of modern server and networking hardware, Dell, HP, Cisco and Arista offerings for example
• Excellent verbal and communication skills
• Great Documentation and peer review skills
• Familiarity with automation
• Familiarity with observability (Prometheus, Grafana)
• Knowledge and experience with DCIM (Data Center Inventory Management) solutions
• Ability to use SSH and other remote access solutions
• Server+ certification or equivalent experience
• Network+ certification or equivalent experience
• Strong background with network architecture and server provisioning
• Language ability a plus (python, go)
• Experience with Linux preferable

YOU (BEHAVIOURAL SKILLS)
• Detail oriented
• Autonomous and proactive
• Passionate about hardware
• Self-motivated activator, energetic and tenacious
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#LI-ONSITE

The expected compensation for this position is:
$104,000.00 USD - $130,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.