Bachelor's Degree in Computer Science or equivalent experience
5+ years of IT experience
A+, Network+, or similar IT certification
Strong communication skills for technical concepts
Proven troubleshooting abilities in diverse environments
Commitment to customer satisfaction and process improvement
Responsibilities
Provide remote and on-site support to clients
Anticipate, diagnose, and resolve hardware, network, and software issues
Develop knowledge of clients' business environments
Execute major technology platform migrations
Maintain technical documentation in ticketing systems
Benefits
PTO and 8 Paid Holidays
Employer-paid Health and Dental Insurance for CA employees
Opportunities for career advancement
401k with employer matching
Paid time off for continuing education
Disability and Life Insurance
Full Job Description
This position is eligible to be remote/hybrid once initial onboarding is complete. Position based in the Salt Lake City, UT area. Working hours are Monday-Friday with occasional evenings and weekends. Must have a valid drivers license. ROLES + RESPONSIBILIES:
This role will:
Provide primarily remote and on-site support to our clients.
Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
Develop and maintain knowledge of customer's specific business environment.
Perform major technology platform migrations (Exchange, Active Directory, and others)
TECHNICAL SKILLS:
Strong knowledge of TCP/IP and networking fundamental
Strong knowledge of operating systems (Windows and macOS) and server management.
Experience with network security, anti-virus, and firewalls.
Broad knowledge of hypervisor technologies (VMWare/Hyper-V).
Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
Broad knowledge of MS Office 365 administration
QUALIFICATIONS:
Dedication to customer satisfaction and getting it right the first time.
Demonstrate ability to explain complex technical concepts to a non-technical audience.
Strong trouble-shooting skills across a broad and diverse population and environment.
Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
Appreciation of internal customer business, goals and objectives, strategies, and needs.
Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
EDUACATION + CERTIFICATIONS:
The successful candidate will hold:
Bachelor Degree in Computer Science or commensurate work experience
A+, Network+, or similar IT certification
CompTIA A+
CompTIA Net+
CompTIA Server+
AZ900
AB900
SC900
5+ years IT experience
COMPENSATION + BENEFITS:
- Competitive salary depending on skills and experience.
- PTO and 8 Paid Holidays
- Employer-paid Health and Dental Insurance for CA employees.
