ABOUT THE ROLE
As a Systems Network Engineer, you will help keep Sylux's global IT environment secure, available, and ready to scale. You will take hands-on responsibility across networking, servers, cloud services, Microsoft 365, Azure, identity, security, and core infrastructure.
You will monitor and troubleshoot systems and networks, resolve incidents, support infrastructure projects, and identify opportunities to improve reliability and reduce manual work. You will partner with Global IT colleagues and internal stakeholders to implement technology that supports day-to-day operations and future growth.
The environment is dynamic, so you should be comfortable moving between planned projects and emerging technical issues. Success in this role means balancing strong troubleshooting skills with thoughtful infrastructure improvements that make the environment more stable, secure, and manageable over time.
KEY RESPONSIBILITIES
- Administer, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, VPN connectivity, wireless networks, and related services.
- Manage Windows, Apple and Linux server/workstation environments and associated infrastructure services.
- Administer and support Microsoft 365, including user access, configuration, troubleshooting, and service administration.
- Support and maintain Microsoft Azure infrastructure, cloud services, identity, and related integrations.
- Manage identity and access systems, permissions, authentication, and user lifecycle activities.
- Monitor network, server, and cloud environments for availability, performance, capacity, and security issues.
- Diagnose infrastructure incidents, perform root-cause analysis, and implement sustainable corrective actions.
- Support backups, recovery processes, system updates, patching, and infrastructure maintenance.
- Participate in infrastructure upgrades, migrations, security initiatives, and technology deployments.
- Document configurations, procedures, technical standards, and troubleshooting knowledge.
- Identify opportunities to automate repetitive administration and improve operational efficiency.
- Collaborate with IT colleagues and business stakeholders to prioritize and resolve technical needs.
DESIRED QUALIFICATIONS
- Mid to senior-level experience in systems and network engineering.
- Strong hands-on experience with Microsoft 365, Microsoft Azure, Windows/Linux systems, and enterprise networking.
- Solid knowledge of TCP/IP, DNS, DHCP, routing, switching, VPNs, wireless networking, and firewalls.
- Experience with identity and access management, backups, monitoring, patching, virtualization, and infrastructure security.
- Strong troubleshooting and root-cause analysis skills, with the ability to independently own issues through resolution.
- Experience supporting infrastructure upgrades, migrations, automation, and technical projects.
- Strong communication, documentation, and collaboration skills with technical and nontechnical stakeholders.
- Comfortable working in a dynamic, startup-style environment with changing priorities.
- Relevant Microsoft, Cisco, or CompTIA certifications are a plus but not required.
TRAVEL
Occasionally
