As a Systems Consultant - Training for ACV SaaS, you will play a critical role in driving product adoption, user proficiency, and operational success across our automotive retail partners. This position focuses on delivering comprehensive, consultative training that enables dealership personnel to effectively utilize ACV SaaS solutions, improve existing processes, and maximize the value of our products.
The ideal candidate brings a strong understanding of automotive dealership operations, particularly inventory management, vehicle acquisition, trade-in appraisal processes, and service lane acquisition strategies. This individual should be comfortable training dealership personnel on ACV SaaS solutions, including ACV/MAX, ClearCar and VIPER, while translating product capabilities into practical, actionable dealership workflows.
Success in this role requires exceptional communication skills, the ability to engage audiences ranging from frontline dealership employees to executive leadership, and a willingness to travel regularly to provide hands-on training and operational support.
What you will do:- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Conduct comprehensive in-person and virtual training sessions on ACV SaaS solutions, including system functionality, inventory management, reporting, vehicle acquisition strategies, and operational best practices.
- Deliver consultative training on service lane acquisition, helping dealership teams understand and implement processes to identify, evaluate, and acquire vehicles directly from their service departments.
- Provide comprehensive training on ClearCar, including trade-in appraisal workflows, vehicle valuation processes, customer engagement, and effective utilization within dealership sales and acquisition operations.
- Develop and deliver training on the VIPER product, ensuring dealership personnel understand its functionality, practical applications, and integration into their existing workflows.
- Provide role-specific training to dealership personnel, including general managers, used car managers, service managers, sales managers, acquisition teams, and other key stakeholders.
- Evaluate existing dealership processes and tailor training recommendations to improve efficiency, product adoption, and overall operational performance.
- Collaborate with Major Account and Inside Account Executives to coordinate successful product launches, including training schedules, implementation support, and user readiness.
- Conduct consistent post-training follow-up for at least one month to reinforce knowledge, address challenges, and encourage sustained product utilization.
- Serve as a subject matter expert on ACV SaaS solutions, capable of leading both individual and large-group training sessions while adapting content to varying experience levels.
- Analyze system utilization, user engagement, and operational performance following training to identify opportunities for additional education and support.
- Partner with dealership leadership to establish measurable success benchmarks and provide actionable recommendations for improving results.
- Collaborate with the Director of Solutions and account management teams to identify additional training opportunities within the existing customer base.
- Maintain familiarity with competitive automotive technology solutions, including trade-in appraisal and vehicle acquisition platforms, to effectively communicate product capabilities and industry best practices.
- Provide ongoing feedback to internal product and leadership teams regarding customer challenges, training needs, and opportunities for product improvement.
- Maintain a strong understanding of evolving automotive retail processes, inventory acquisition strategies, and ACV SaaS product capabilities.
- Travel as business needs require, up to three weeks per month, to deliver in-person training and consultative support. Travel frequency will vary based on customer needs, product launches, and training schedules.
- Perform additional duties as assigned.
What you will need:- Ability to read, write, speak, and understand English.
- Exceptional written and verbal communication skills, with demonstrated ability to deliver engaging and effective training in both in-person and virtual environments.
- Strong understanding of automotive dealership operations, including inventory management, used vehicle acquisition, trade-in appraisal processes, and service department operations.
- Knowledge of service lane acquisition strategies and the ability to train dealership personnel on implementing effective acquisition workflows.
- Strong familiarity with automotive trade-in appraisal and vehicle valuation platforms, including Kelley Blue Book Instant Cash Offer (KBB ICO), TradePending, and similar industry solutions.
- Ability to develop and maintain expertise in ClearCar and VIPER, confidently training dealership personnel on product functionality, operational applications, and best practices.
- Strong presentation and facilitation skills, with the ability to communicate technical concepts and operational strategies to audiences with varying levels of experience.
- Consultative mindset with the ability to assess dealership needs, identify operational challenges, and deliver practical, solution-oriented training.
- Strong organizational and time-management skills, including the ability to coordinate multiple training engagements and maintain consistent post-training follow-up.
- Ability and willingness to travel up to three weeks per month as business needs dictate, recognizing that travel requirements will vary month to month.
- Collaborative team player capable of working across departments under the guidance of the Director of Solutions.
- Valid driver's license and use of a validly registered and insured motor vehicle required.
Preferred Qualifications- Bachelor's degree or equivalent relevant professional experience.
- Previous experience training dealership personnel on automotive software, inventory management systems, trade-in appraisal tools, or dealership operational processes.
- Familiarity with ACV MAX and ClearCar solutions and related automotive technology.
- Hands-on experience with service lane acquisition programs, including identifying acquisition opportunities and developing dealership processes to support vehicle sourcing.
- Practical experience with automotive appraisal and acquisition platforms such as KBB ICO, TradePending, Accu-Trade, and other automotive industry platforms such as ACV, OVE, OPENLANE, BacklotCars, vAuto, AAX, Inventory Plus, VINCUE, and Dealerslink.
- Experience working with automotive retail groups, dealership management teams, or automotive auctions.
- Experience developing, organizing, and delivering structured training programs for both small and large audiences.
- Proficiency with Google Workspace, Microsoft 365, Salesforce, Zoom
- Demonstrated ability to engage dealership decision-makers and managers while building credibility through automotive industry knowledge.
- Strong analytical skills to evaluate system usage, user proficiency, and training effectiveness.
- Ability to adapt training approaches to different dealership environments, operational structures, and levels of technical proficiency.
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