Experience coordinating between design, engineering, and product stakeholders
Proven track record in managing quality assurance for technical documentation
Experience driving adoption initiatives across product teams
Background in managing design system or component library projects
Project management experience in both waterfall and agile methodologies
Expertise in implementing best practices consistent with accessibility standards and agile methodology
Responsibilities
Oversee consolidation and optimization of IT support for Sponsor applications
Develop phased project plans for IT support consolidation
Create an Agile methodology implementation plan for Sponsor adoption
Establish a document management plan for application documentation
Develop a service management plan for tiered support
Create reference architecture for all Sponsor applications
Benefits
Flexible core working hours from 0900 to 1500
Opportunity to work on cutting-edge human capital management technologies
Engagement in strategic initiatives that impact workforce efficiency
Collaboration with diverse teams across design, engineering, and product sectors
Potential for professional growth in a dynamic environment
Full Job Description
The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise TI support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.
Responsibilities
Oversee the consolidation and optimization of IT technical support and development for the Sponsor applications and systems
Work core hours from 0900 to 1500 hours
Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor's applications and systems
Develop an Agile methodology implementation plan, with roles, for Sponsor adoption
Develop a document management plan to address documents required for all Sponsor applications and systems, their storage locations and versioning requirements
Develop a service management plan, documenting Sponsor's tiered support for all applications and systems
Develop a reference architecture for adoption by all Sponsor applications and systems
Requirements
TS/SCI FSP Clearance
Demonstrated experience coordinating between design, engineering, and product stakeholders
Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials
Demonstrated experience driving adoption initiatives across product teams
Demonstrated experience managing design system or component library projects
Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams
Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology
Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery
Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development
Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development
Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes
Desired Skills
Demonstrated experience working with Sponsor and partner IT organizations
Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar)
Demonstrated experience with cloud technologies
Demonstrated experience with networking and platform hosting technologies
Demonstrated experience AI/SI integration into existing business workflows
