If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-24180
Facility:
LOC0014 - 549 Columbian Street549 Columbian StreetWeymouth, MA 02190
Department Name:
SHS IT Systems & Server
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Responsible for engineering, implementing, administering, monitoring, and optimizing server, virtualization, endpoint, and cloud-connected infrastructure that enables safe, secure, and reliable healthcare operations across the Health System. Leads and supports the design, configuration, lifecycle management, patching, performance tuning, and proactive monitoring of Microsoft Windows server platforms, VMware environments, Citrix technologies, SCCM, Intune, SolarWinds, storage systems, and related services that support clinical, business, and patient care applications. Ensures high availability, resiliency, performance, and security for systems that support electronic health records, clinical workflows, revenue cycle, communication tools, and other mission-critical healthcare technologies. Partners with Information Systems colleagues, Information Security, clinical and operational stakeholders, and vendors to deliver compliant, scalable, cost-effective, and resilient infrastructure solutions that align with healthcare regulations, downtime readiness, disaster recovery, and continuity of care
Compensation Pay Range:
$93,000.00 - $139,800.00
ESSENTIAL FUNCTIONS
1 - Engineers, implements, administers, monitors, and optimizes server, virtualization, endpoint, and cloud-connected technologies that enable healthcare operations and clinical systems availability.
a - Engineers, administers, and supports Microsoft Windows server environments and associated infrastructure used by clinical, financial, and business applications across the Health System.
b - Engineers and supports VMware ESXi, vSphere, and vCenter environments, including host lifecycle management, virtual machine provisioning, performance tuning, patching, capacity planning, and issue resolution for production healthcare systems.
c - Contributes to infrastructure design, standards development, architecture alignment, and technical recommendations for server, virtualization, storage, monitoring, and cloud-connected platforms.
d - Leads or supports system upgrades, platform migrations, lifecycle replacements, and maintenance activities to improve security, resiliency, standardization, and operational efficiency.
e - Supports Citrix environments and integrated third-party systems and peripherals, including technologies used in clinical and operational settings such as document management, scanning, printing, voice recognition, and faxing.
f - Performs file system, storage, and capacity management activities on Windows and Linux systems to maintain performance, scalability, reliability, and availability for applications supporting patient care and business operations.
g - Administers and supports SCCM and Intune for software distribution, patching, imaging, compliance, device configuration, and endpoint lifecycle management across healthcare environments.
h - Installs, administers, and maintains monitoring and administrative tools, including SolarWinds, to provide alerting, visibility, trending, reporting, and operational insight for critical infrastructure.
i - Monitors performance metrics, analyzes alerts, identifies root causes, and resolves complex issues related to server health, virtualization, storage, access, endpoint compliance, and application availability, with awareness of the impact on clinical workflows and patient care.
j - Supports hybrid infrastructure and basic cloud-connected services, including identity, device management, monitoring integration, and connectivity between on-premises and cloud platforms.
2 -Engineers and supports user and system access management, including Active Directory, policy application, group membership, privileged access, and working environment configuration for secure healthcare operations.
3 - Plans, validates, and applies platform upgrades, security updates, firmware, and patches to production and non-production systems in accordance with maintenance schedules, risk considerations, validation requirements, and change control processes.
4 - Leads and participates in capacity planning, performance tuning, lifecycle management, and infrastructure optimization activities to maintain stable, secure, and scalable platforms for 24/7 healthcare delivery.
5 - Collaborates with Information Systems colleagues, Information Security, service desk teams, vendors, and clinical or operational stakeholders to engineer and support resilient infrastructure solutions that enable patient care and business continuity.
6 - Creates and maintains system documentation, engineering standards, support procedures, build guides, and scripting or automation solutions that improve operational efficiency, consistency, security, and support readiness.
7 - Participates in change control, validation, operational review, and project delivery processes for infrastructure, endpoint, virtualization, and application support initiatives.
8 - Supports downtime readiness, backup and recovery, disaster recovery planning, and business continuity activities to help ensure continuity of patient care and availability of critical healthcare systems.
ESSENTIAL FUNCTIONS (Cont.)
1 - Technology and Learning
a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
c - Must be an enthusiastic and flexible team player who possesses healthcare operational knowledge, project management and organizational skills.
d - Excellent organization and planning skills; must be able to adjust priorities with changing needs of the business.
e - Ability to understand and explain complex technical concepts in terms understandable to end-users, strong written and verbal communication skills to include the creation of project documentation and technical writing, ability to exercise discretion and independent judgment on workflow design, problem solving and other projects that support business needs.
f - Excellent analytical skills with the proven ability to solve problems both in verbal and written communications.
g - Must have ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedure.
M-F 8-5
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
