Vacancy Status:Existing Vacancy
Branch:Technology and Information Management Branch (TIMB)
Employment Type:Temporary (Fixed Term), Full time
Duration of Term:12 months/mois
Position Linguistic Designation:English
Classification Level: Band 10
Annual Salary: $110,625.00 - $124,512.00
Union: UNIFOR 2025
Location:Ottawa, ON
Search Area:Internal, Membership, Public
About the roleUnder the general supervision of the Network and Infrastructure Supervisor, the Systems and Network Support Analyst is responsible for the installation, configuration, administration and maintenance of enterprise wide network systems hardware, operating systems, related network infrastructure, related applications and services. The Systems and Network Support Analyst also has responsibility for network disaster / recovery and backup / restore services, anti-virus and security services.
The Systems and Network Support Analyst, as part of the routine network administration activities, performs network system backups, network integrity and performance checks, monitors network activity for defects, abuse or misuse and implements software upgrades and fixes as required. The incumbent will research and test new and upcoming networking technologies as required and provide guidance, support and/or technical assistance to other IT staff and the network user community as required.
What we are looking forEducation/Experience:- Minimum four (4) years extensive working experience administering and supporting Microsoft Windows servers and directory services in a large enterprise network environment.
- Windows Network administration or engineering knowledge is required and must be proven by way of certification or adequate proof of testing.
- Demonstrated working experience managing and supporting Microsoft Azure and M365 environments.
- Demonstrated working experience managing and supporting VMware virtual environments.
- Working knowledge of NAS and SANs is required. Working knowledge of NetApp SAN would be a definite asset.
- Demonstrated experience working with networking equipment (hubs, switches, routers, cabling, print servers, etc.) and network management tools is required.
- Demonstrated experience working with networking equipment (hubs, switches, routers, cabling, print servers, etc.) and network management tools is required.
- Working experience in network analysis, problem troubleshooting and resolution is required.
- Working experience setting up and administering VLANs and VPNs is a definite asset.
- Working experience administering backup and restore using Dell Avamar, Veeam and Azure would be a definite asset.
- Working experience managing virus protection at the enterprise level using Symantec Anti-virus software and Microsoft Defender for Endpoint would be a definite asset.
Skills & Knowledge:- Working knowledge of NAS and SANs is required. Working knowledge of NetApp SAN would be a definite asset.
- Working knowledge of network protocols and connectivity technologies is required.
- Strong knowledge and experience with PC and Server hardware configurations and SCSI and RAID technologies would be asset.
- Demonstrated knowledge of Microsoft Windows desktop operating systems and Microsoft Office is required.
- Linux Administration knowledge is an asset.
- Knowledge and commitment of trade union and equity principles and an understanding of the sensitive political and social issues.
Abilities:- Ability to understand and respond strategically and tactically to operational issues with innovative solutions.
- Ability to analyze, assess and make recommendations on various informatics related proposals (i.e., hardware, software, etc.).
- Ability to learn quickly and remain current on emerging information technology trends by participating in seminars, courses, industry presentations and self study.
- Ability to demonstrate good client service through commitment to customer / client satisfaction.
- Ability to work independently and / or cooperatively with others in a team.
- Ability to deal with competing priorities and remain effective during pressure situations.
Personal suitability:- Commitment to continuous quality and process improvement.
What you need to know- A combination of education, experience, and demonstrated performance may substitute for formal academic requirements.
- PSAC welcomes applications from candidates with diverse and international experience.
- PSAC does not use Artificial Intelligence (AI) to screen, assess, or select candidates.
- Interviewed candidates will be notified of the hiring decision within 45 days of their final interview.
- While we appreciate every applicant's interest, only those selected for further consideration will be contacted.
Why work with usShould you share PSAC's values and commitment, recognize the significance of the labour movement, and advocate for workers' rights, PSAC extends an invitation to join our team and actively contribute to a community dedicated to social justice, fairness, equity, and the well-being of workers. Below, you will find an overview of our comprehensive rewards and benefits package:
- Comprehensive group benefits - 100% employer-paid health, dental, life, and disability insurance, a health care spending account (HCSA), plus up to $7,500 per year for mental health services.
- Flexible work arrangements - with dedicated workstations for hybrid staff.
- Defined and secure pension plan - shared 50/50 between you and us.
- Three (3) weeks' vacation to start, plus extra paid leave for appointments, moving, personal days, sick days, or whatever you need.
- Professional development support to help you grow.
- An annual recreation allowance of $800 because your wellness matters.
Ready to join the PSAC team?Internal candidates: Indeterminate PSAC employees who meet the qualifications may request a transfer under the relevant collective agreement.
Active members of PSAC should provide their membership number to be considered at the membership level of the competition.
Thank you for your interest in joining our team. Due to the high volume of applications we have received, we will only be contacting those candidates who have been selected to proceed to the next stage of the hiring process.
