Systems Analysis Unit Supv - Infrastructure Support Supervisor

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Working Title:
Systems Analysis Unit Supv - Infrastructure Support Supervisor

Institution:
Minnesota State System Office

Classification Title:

Systems Analysis Unit Supv

Bargaining Unit / Union:
216: Middle Management Association

City:
St. Paul

FLSA:
Job Exempt

Full Time / Part Time:
Full time

Employment Condition:
Classified - Unlimited

Salary Range:
$40.01 - $69.11

Job Description

The Infrastructure Supervisor leads the day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services. This role will be the primary steward of the organization's foundational technology, overseeing server administration, virtualization, and database management. This role manages the technical staff responsible for ensuring the data center operation and hosting environments are resilient, scalable, and optimized. This role ensures reliable service delivery, timely incident and request resolution, effective escalation and communication, and continuous improvement of support processes. The Infrastructure Supervisor is a people leader who builds a high-performing team, reduces operational silos to deliver a consistent, customer-focused support experience across the system.

Salary Range:

$40.01 - $69.11/hourly ($83,541 - $144,302/annually)

Minimum Qualifications

• Five (5) years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment. A bachelor's degree may substitute for one (1) year of professional experience.
• Two (2) years of experience leading or supervising staff (directly or in a formal team-lead capacity), including coaching, work planning, and performance feedback.
• Demonstrated experience in incident management, request fulfillment, escalation management, and operational communications.
• Working knowledge of enterprise services in at least two of the following areas:

o Collaboration and productivity platforms (e.g., Microsoft 365)

o Identity and access management (e.g., Okta and lifecycle/provisioning concepts)

o Infrastructure operations (servers, databases, data center operations)

• Strong written and verbal communication skills, including the ability to communicate clearly during service disruptions and to explain technical issues in plain language.

Preferred Qualification

• Information Technology Infrastructure Library (ITIL) certification (Foundation or higher) or demonstrated equivalent practice.
• Experience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services.
• Experience with an IT service management platform (e.g., ServiceNow or similar), knowledge base practices, and support analytics/reporting.
• Experience supporting servers and databases in a complex environment.
• Experience with problem management, trend analysis, root cause methods, and implementing operational improvements that reduce recurring incidents.
• Familiarity with automation approaches and tools (e.g., Power Automate, PowerShell, Ansible, or equivalent) to streamline support operations and reduce manual effort.
• Demonstrated experience supporting security, privacy, and compliance requirements within operational workflows.

Other Requirements

n/a

Work Shift (Hours / Days of work)

Monday - Friday, 8:00am - 4:30pm

Telework (Yes/No)

Yes

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Desired Start Date:
01-13-2027

Position End Date:

Open Date:
11-02-2026

Close Date:
11-03-2026

Posting Contact Name:
Shane Moore

Posting Contact Email: