Job DescriptionYour RoleThe Pharmacy Care Management Platform team delivers all IT Pharmacy solutions to support Pharmacy Operations and Pharmacy Transformation. The Systems Analyst-Consultant will report to the Pharmacy Development Senior Manager. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model.
ResponsibilitiesYour Work In this role, you will: - Drive operational excellence for technology products/platform features, including incident management, process automation, AI-enabled improvements, and smooth deployments.
- Modernize release management to support product/platform delivery, CI/CD practices, and reusable implementation approaches.
- Provide analytical support, troubleshooting, configuration, scripting, querying, reporting, testing, monitoring, and performance evaluation.
- Partner with stakeholders and product/technology teams to understand business needs, align scope and priorities, and manage dependencies and outcomes.
- Document upstream/downstream dependencies, end-to-end process, integration, and data flows aligned to enterprise standards.
- Create and refine user stories, acceptance criteria, process flows, test cases, and demos while actively participating in agile ceremonies.
- Collaborate across teams to deliver secure, compliant, quality solutions, support audits and updates, coach analysts, and perform other duties as assigned.
QualificationsYour Knowledge and Experience - Requires a bachelor's degree or equivalent experience Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
- Requires at least 7 years of directly related professional experience and deep technical abilities in one or more primary products, programs or technologies
- Deep experience leading analysis and solution design across multiple systems/domains, including end-to-end process and data flows.
- Proven ability to align senior stakeholders on scope, priorities, dependencies, risks, issues, and measurable outcomes.
- Strong governance, quality, documentation, traceability, controls, and communication skills, with the ability to influence technical and business partners.
- Healthcare experience required; pharmacy knowledge preferred, along with expert SQL/database skills and experience with Agile, Product Model, DevSecOps, and Agile tools.
- Demonstrated ability to coach senior analysts, scale reusable patterns/templates/metrics, prioritize effectively, and perform in a fast-moving environment.
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Our Workplace Model: We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
- For most teams, this means coming into the office two days per week.
- Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
- For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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