Qualifications
Responsibilities
Benefits
*This role is located in our Orlando, FL office, and requires four days per week on‑site.*
This role keeps today's critical services running while helping build the cloud native, automated, multi-cloud platform that replaces legacy services. RMR's infrastructure team is evolving into a Platform team. We are retiring traditional infrastructure and moving to pipelines, containers, app services and infrastructure as code across Microsoft Azure and Google Cloud.This role is for an innovator who learns new products quickly and looks for ways to automate the work in front of them. AI and automation are central to how this team operates. Everything we build is designed for scalability, flexibility, and portability across clouds.Support and operations are a meaningful part of the role today. Over time, the focus shifts toward platform engineering and project delivery as the platform matures. The team runs projects in sprints and partners with other T&I functions as needed.
ResponsibilitiesBuild and Automate• Maintain cloud infrastructure as code using Terraform and Bicep across Azure and GCP.• Support CI/CD pipelines in Azure DevOps and GitHub Actions for infrastructure and application deployments.• Manage containerized workloads on AKS, GKE, and Azure Container Apps.• Support and provide design feedback for solutions with scalability, resilience, and multi-cloud portability in mind.• Build AI agents and automation that handle routine operations, alert triage, and remediation.• Replace manual, repeatable work with automated and self-service solutions.• Deliver project work in sprints and contribute to planning, estimates, and status updates.AI Platforms• Support infrastructure for AI workloads, including GPU compute, inference endpoints, and hosted LLMs.• Help govern AI platforms, including access controls, usage, cost, and security, in partnership with cyber security team.Operate and Support• Administer Entra ID, Active Directory, and DNS.• Monitor platform health, availability, and performance; respond to alerts and remediate failures.• Resolve incidents and requests in the Platform work queue with clear ticket notes and timely communication.• Perform basic SQL database support tasks.• Maintain patch compliance and security best practices.• Perform time-sensitive tasks required to maintain SOX compliance.• Participate in a 24/7 on-call rotation, which sometimes requires off-hours work.Cost and Documentation• Monitor cloud spend across Azure and GCP and flag optimization opportunities such as rightsizing and removing unused resources.• Maintain documentation, runbooks, and architecture diagrams, kept as code where possible.• Maintain accurate asset inventory.
QualificationsWe hire for aptitude and learning speed. Candidates who have built skills through home labs, side projects, or certification tracks are encouraged to apply.
• Bachelor's degree in a technical field, or equivalent experience.• Hands-on experience administering Microsoft Azure services; exposure to GCP or another major cloud is a plus.• Working knowledge of, or demonstrated drive to learn, infrastructure as code, CI/CD pipelines, and containers.• Scripting experience in PowerShell, Python, or Bash, and familiarity with Git.• Experience with Entra ID, Active Directory, and DNS.• Experience using AI tools to accelerate work, and interest in building AI-driven automation.• Strong troubleshooting skills with a sense of ownership, accountability, and urgency.• Clear written documentation and communication skills.Preferred• Certifications such as AZ-104, AZ-400, Terraform Associate, CKA or CKAD, or Google Associate Cloud Engineer.• Experience supporting SOX or other regulated environments.• Experience with monitoring and observability tools.
Total RewardsThe RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 20 hours per week are eligible to participate in The RMR Group’s benefits plans, including:
The estimated base compensation range for this position is $78,000 to $98,000 per year. RMR considers several components including an individual's skills, qualifications, experience, internal equity, and market data.
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