Systems Administrator

Zachary Piper Solutions is seeking an experienced Systems Administrator to join a l eading federal technology services provider, supporting secure, mission-critical IT operations for government clients. This a fully onsite role in Lorton, VA, requires swing shift of 2pm - 10:30pm EST , and requires an active TS/SCI security clearance, or TS w/ SCI eligibility*

This position focuses on advanced technical troubleshooting, Microsoft Windows and Azure administration and support, scripting and automation, and end-user service delivery. The Systems Administrator will collaborate with higher-tier technical teams to resolve complex incidents, maintain operational efficiency, and support mission-critical IT services.

Responsibilities of the Systems Administrator:

• Respond to technical inquiries and support requests through phone, email, and chat, providing timely resolutions and exceptional end-user service.
• Troubleshoot and resolve technical issues involving Microsoft Windows, Azure services, Microsoft Teams, Outlook, and other enterprise collaboration tools.
• Support users operating within a secure Azure enterprise environment, providing technical guidance, resolving recurring issues, and improving end-user proficiency.
• Investigate advanced technical incidents, perform root-cause troubleshooting, and escalate complex issues to higher-tier support teams when necessary.
• Document technical issues, troubleshooting procedures, resolutions, and escalations within the ticketing system while maintaining compliance with established SLAs and SLOs.
• Develop, maintain, and troubleshoot PowerShell scripts to automate routine administrative tasks, streamline processes, and improve system management.
• Utilize scripting languages such as PowerShell, Bash, and Python to support troubleshooting, automation, and operational efficiency.
• Maintain and expand internal knowledge base documentation, including known issues, technical workarounds, troubleshooting procedures, and best practices.
• Collaborate with higher-tier support personnel and cross-functional IT teams to resolve escalated incidents and ensure continuity of enterprise IT operations.
• Apply analytical troubleshooting, effective communication, and customer-focused problem-solving to support a fast-paced, high-visibility technical environment.

Qualifications for the Systems Administrator:

• 3+ years of IT support experience, including 3+ years of hands-on Microsoft Windows troubleshooting and administration.
• Familiarity with Microsoft Azure services and cloud-based enterprise environments.
• Experience developing and troubleshooting PowerShell scripts for automation and system management; familiarity with Bash, Python, or similar languages.
• Foundational networking knowledge, including IP addressing, DNS, DHCP, and VPNs.
• Strong technical troubleshooting, analytical, and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills, customer service orientation, and adaptability in fast-paced environments.
• DoD 8140-compliant certification (CompTIA Security+, CEH, CySA+, or equivalent).
• Active TS/SCI clearance, or TS w/ SCI eligibility*
• Ability and Willingness to work fully onsite in Lorton, VA, in adherence to the swing shift of 2pm - 10:30pm EST
• Preferred:
  • Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent technical/scripting knowledge.
  • Experience with ITSM best practices and ITIL frameworks.
  • Hands-on Windows Server support and troubleshooting in production environments.
  • Microsoft Azure certification (AZ-900, AZ-104, or equivalent).
  • Experience with Jira Service Desk for ticketing, workflows, or administration.

Compensation for the Systems Administrator:

• Salary Range: $100,000 - $120,000 *depending on experience*
• Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law

This job opens for applications on 11/13. Applications for this job will be accepted for at least 30 days from the posting date.

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