Job DescriptionCOLSA is seeking a System Administrator to support enterprise and Center-specific IT operations at the NASA Shared Services Center (NSSC) located at Stennis Space Center, MS. The selected candidate will provide administration, maintenance, monitoring, troubleshooting, and technical support for enterprise systems, applications, and end-user computing environments supporting mission and operational activities.
Must reside within a commutable distance of Stennis Space Center and be able to work on-site as needed to support collaboration with functional managers and staff, system implementations, troubleshooting activities, operational support, and coordination efforts.Duties include:- Administer, maintain, and support enterprise systems, operating systems, applications, and infrastructure supporting NSSC operations
- Assist with managing system configuration, deployment, patching, upgrades, performance monitoring, and operational availability across enterprise environments
- Provide technical support and problem resolution for system, application, and user issues
- Support implementation and administration of Center-specific and third-party software solutions across enterprise and government-furnished environments
- Monitor system performance, troubleshoot operational issues, and implement corrective actions to maintain system reliability and continuity of operations
- Administer user accounts, access controls, authentication methods, and security configurations in accordance with organizational policies and standards
- Support software lifecycle management activities, including software inventory, licensing coordination, and compliance monitoring
- Assist with vulnerability remediation, system hardening, patch management, and compliance with IT security requirements
- Support enterprise collaboration technologies, conference room systems, and operational A/V environments
- Maintain technical documentation, system procedures, and operational support guidance
- Participate in implementation and continuous improvement of enterprise IT systems and processes
Required ExperienceRequired Qualifications- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field or equivalent experience
- Familiarity with supporting Windows-based enterprise environments and enterprise applications
- Familiarity with administering and troubleshooting enterprise software, operating systems, and user access management
- Familiarity with Active Directory administration and enterprise authentication methods
- Familiarity with IT security principles, system hardening, patch management, and compliance requirements
- Strong analytical, troubleshooting, and problem-solving skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced operational environment
- U.S. Citizenship required; Ability to pass background investigation for a position of NASA Public Trust
- Must reside within a commutable distance of Stennis Space Center and be able to work on-site as needed to support collaboration with functional managers and staff, system implementations, troubleshooting activities, operational support, and coordination efforts.
Preferred Qualifications- Familiarity with using ServiceNow for ticket management and IT service support activities
- Familiarity with SharePoint and Microsoft 365 collaboration environments
- Familiarity with network administration concepts and enterprise troubleshooting methodologies
- Familiarity with supporting government or enterprise IT environments preferred
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
