5 years of related experience in systems administration
Bachelor's degree in a technical discipline or equivalent experience
Proficient in UNIX and Windows operating systems
Experience with client/server/storage/network devices
Current/Active TS/SCI security clearance with Polygraph
Responsibilities
Provide Tier I and Tier II support for problem identification and resolution
Monitor and manage IT systems operations and performance
Communicate status updates to management and internal customers
Support dispatch systems and hardware problem resolution
Configure and manage operating systems and network components
Benefits
Onsite position in Columbia, Maryland
Opportunity for career advancement
Engagement in a customer-focused environment
Involvement in diverse IT systems and technologies
Supportive team culture
Full Job Description
We rae seeking a motivated, career-oriented, and customer-focusedSystems Administrator to join our team at Columbia, Maryland. This is an onsite position. Primary Responsibilities:
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc,
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with Implementing operating systems enhancements to improve reliability and performance
Required Skills:
5 years' related experience
Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
