OverviewSystems Administrator (Director Support Technician)
Springfield, VA
Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly
Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Systems Adminstrator (Director Support Technician), supporting the NGA customer mission.
Responsibilities
What you get to do every day:
The System Administrator (Director Support Technician) will provide dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients) KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
- Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
- Facilitate meetings and engage regularly with customers and members of senior leadership to:
- Address IT related questions or concerns
- Coordinate and plan emerging customer requirements
- Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
- Deploy and sustain end-user devices and associated accessories
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
- Install application software on end user device workstations via scripted install packages
- Inventory management of UDS deployed software and end user devices
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
- Identify and execute process improvements and other enhancements that improve operational efficiency.
- Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
- Train end-users in the proper use of hardware and software. May training large groups of end users.
- May require after-hours support or weekend support for mission, program and special project support
Qualifications
Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
Certification Required:
- A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification
- ITIL v4 Foundations (preferred)
Education/Experience:
- Requires Bachelor's degree (or equivalent experience)
- 3-5+ years of experience
- 3+ years experience supporting VIPS
Required Skills:
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
- Patch Management (Windows)
- End User Hardware
- Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
- Removable Media
- Print, Fax and Scan Support Services
- Mobile Phone, Secure Tablets
- Desktop VTC (DTVC)
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM,MECM
- Excellent troubleshooting capabilities
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to work independently on projects and/or tasks
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
What is ideal?
- Intelligence Community Experience preferred
What you can expect from us
- Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
- You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- The expected salary range within the Washington, DC metropolitan area is: $89,000-$110,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
- Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
