Job DescriptionThe Senior Contract Lifecyle Management "CLM" Application Administrator serves as an individual contributor responsible for the configuration, administration, on-going operations, and associated change management activities of the Icertis Contract Lifecycle Management (CLM) platform. This role ensures stability, reliability, and scalability of the CLM solution across environments, supports continuous improvement initiatives, and partners closely with business and technical stakeholders to align system capabilities with enterprise contract management processes and strategic IT vision.
Key ResponsibilitiesPlatform Administration & Configuration- Configure and maintain CLM modules including core contract management features, workflows, agreement types, clause libraries, templates, notifications, and security roles.
- Maintain consistent configuration across development, testing, and production environments.
- Manage updates to fields, entities, templates, and functional attributes documented in CLM program artifacts such as the Requirements Traceability Matrix.
Sustainment & Operational Support- Provide Tier 2/3 support for incidents, defects, enhancement requests, and workflow adjustments.
- Balance O&M with program work and work in a matrixed environment
- Monitor system performance, troubleshoot issues, and validate functional and regression tests.
- Maintain documentation related to configuration changes, environment promotion steps, and operational runbooks.
Backlog & Release Management- Partner with Business Analysts and Product Leads to refine requirements, analyze backlog items, and validate acceptance criteria.
- Support sprint planning, story traceability, test-case alignment, and configuration readiness for releases.
- Ensure alignment of configuration work with CLM requirements and traceability practices outlined in CLM documentation.
Data & Integration Support- Support configuration dependencies related to cross-system data flows.
- Assist technical teams with data validation, environment synchronization, and testing of integration-driven workflows.
- Coordinate updates to fields, data models, and integration-related configuration elements.
Cross-Functional Collaboration- Partner with legal, contracts, compliance, operations, and IT teams to ensure CLM processes remain aligned with enterprise policies.
- Support workshops, discovery activities, and blueprinting for future phases of CLM enhancements or expansion efforts.
- Collaborate with technical teams on CLM sustainment across enterprise application portfolios.
Required Skills and EducationRequired Qualifications- Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
- 4-6 years of experience in enterprise application configuration, preferably with workflow-driven SaaS platforms.
- Hands-on experience with CLM or similar contract management systems, Icertis preferred.
- Strong understanding of SDLC, agile methodologies, backlog management, SaaS/Hybrid environments, and configuration governance.
- Familiarity with data models, workflow logic, security role configuration, and cross-system integrations.
- Strong problem-solving and analytical skills.
- Excellent communication and cross-functional collaboration abilities.
- High attention to detail and documentation quality.
- Demonstrated ability to operate independently at a senior individual-contributor level.
- US Citizenship is required for this role.
Preferred Skills and Education- Experience configuring modules, entity relationships, field definitions, workflows, and reporting within CLM systems.
- Background supporting large enterprise deployments, including hypercare, transition phases, and sustainment workflows.
- Ability to interpret requirements documentation, traceability matrices, and configuration workbooks.
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This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
