Aramark

System Retail Director - RWJBH

Aramark • $110K — $120K *
New Brunswick, NJ 08901In-Person
Healthcare
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; MBA preferred.
  • 6+ years of management experience in a large food service operation, preferably in healthcare.
  • Experience managing multiple retail locations including cafes and coffee shops.
  • Working knowledge of food safety, sanitation, and workplace safety standards.
  • Strong customer service skills essential for success.
  • Proficient in MS Office applications for reporting and analysis.
  • Effective verbal and written communication skills with ability to handle confidential information.

Responsibilities

  • Directs retail and catering operations for multiple locations, ensuring compliance with regulations.
  • Drives customer satisfaction through proactive client engagement and operational excellence.
  • Supervises, trains, and manages performance of retail staff, ensuring high quality service.
  • Implements strategies to improve profitability and service quality of retail areas.
  • Monitors operations and develops action plans based on assessments for optimal quality.
  • Works closely with client management to identify service expansion opportunities.
  • Manages food service scheduling and cash handling processes in line with company standards.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Work/life resources to support employee well-being.
  • Retirement savings plans including a 401(k).
  • Paid time off for parental leave and disability coverage.
Full Job Description
Job Description

The System Director of Retail for a large health system plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes. Need to ensure compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads retail staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. Level of impact is within own operation. Aramark Healthcare is searching for a Retail Food Service Director to oversee multiple retail locations for large Healthcare System in New Jersey.

Job Responsibilities

  • Key Responsibilities
    • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service.
    • Drives customer satisfaction and maintains client relationships through rounding.
    • Ensures compliance to sanitation, and general workplace safety standards.
    • Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Retail Supervisors and/or front line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
    • Develops and implements retail services plan to improve service, quality and profitability of service areas.
    • Utilize customer feedback to respond to customer needs and to improve retail services.
    • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
    • Provides overall direction and manages performance for the Retail Managers, Supervisors and/or front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
    • Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
    • Responsible for scheduling and managing food service activities in compliance with Aramark Healthcare food service systems, including cash handling, merchandising, food presentation, quality and cost control


Qualifications

  • Requires a Bachelor's Degree, MBA preferred.
  • Requires multi-site Retail Food management experience. The Director will cover multiple locations including cafes, coffee shops/bistros, and convenience locations.
  • Requires a minimum 6 years management experience, to include management of staff, in a large food service operation preferably in the healthcare industry.
  • Requires working knowledge of food safety, sanitation, and general workplace safety standards; knowledge of Health Department requirements a plus.
  • Ability to supervise, staff, train and conduct applicable rounding, and manage the performance of the department staff to include front-line employees regarding retail operations, (cash handling, merchandising, food presentation, quality and cost control).
  • Ability to deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.
  • Ability to provide a high level of customer service is critical to the success in this role.
  • Must be proficient with MS Office applications
  • Ability to communicate (both verbal and written) effectively with clients, customers, managers and support staff.
  • Position requires the ability to work with confidential employee, client and Aramark information


Compensation Data

OMPENSATION: The salary range for this position is $110,000 to $120,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Hospitality & Recreation
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ
ARMK
* Ladders Estimates

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