Description
Position Overview
The System Manager of Operations provides operational leadership and oversight across
assigned hospitals, markets, departments, and healthcare operations to ensure consistent
performance, regulatory compliance, financial sustainability, and alignment with
organizational strategy, mission, and values.
This position partners with system leadership and strengthens operational performance,
standardize processes, improve productivity, establish accountability, and support
sustainable growth across a multi-site healthcare environment.
Essential Duties and Responsibilities
Operational Leadership & Performance
• Oversee assigned operations to ensure performance, consistency, compliance, and
achievement of organizational goals.
• Partner with hospital, corporate, and functional leaders to improve efficiency,
productivity, quality, and operational effectiveness.
• Monitor operational KPIs, productivity, compliance, and satisfaction metrics and
drive corrective action when needed.
• Support operational readiness, integrations, performance improvement, and
organizational growth initiatives.
• Monitor key hospital projects and operational initiatives to ensure milestones,
timelines, deliverables, and performance expectations remain on track.
• Identify project risks, barriers, or delays and work with hospital and system
leadership to drive timely resolution and accountability.
• Proactively identify operational improvement opportunities and implement
solutions that streamline workflows, reduce unnecessary complexity, improve
service, and strengthen organizational effectiveness.
Corporate Office Operations & Executive Coordination
• Manage and continuously improve corporate office operations to ensure an
organized, efficient, and highly responsive environment that supports the C-suite
and enterprise leadership team.
• Work closely with C-suite executives to establish appropriate leadership meeting
structures, operating rhythms, and cadences that support timely decision-making,
accountability, communication, and organizational alignment.
• Coordinate corporate leadership meeting agendas, priorities, materials, and follow
up activities to ensure seamless interactions and effective dissemination of
information.
• Establish and maintain processes that strengthen the flow of information between
the C-suite, corporate departments, hospitals, and market leadership.
• Anticipate the operational needs of the corporate leadership team and proactively
address coordination, communication, travel, logistical, and workflow barriers.
• Manage enterprise travel processes, including evaluating travel needs, establishing
efficient processes, managing relationships with travel partners and vendors,
negotiating pricing and service agreements, and identifying opportunities to improve
service and control costs.
• Evaluate corporate office processes, workflows, services, and vendor relationships
to identify opportunities for greater efficiency, standardization, and cost
effectiveness.
• Exercise a high level of discretion and confidentiality when working with executive
leadership and sensitive organizational information.
Financial & Operational Management
• Support development and achievement of operating budgets, revenue goals, and
financial targets.
• Partner with Finance and operational leaders to identify opportunities for improved
efficiency and financial performance.
• Use operational and financial data to guide decisions, prioritize opportunities, and
support resource allocation.
• Evaluate operational vendors and services to identify opportunities for cost savings,
improved performance, and greater organizational efficiency.
Team Leadership
• Provide leadership and operational support to clinical and operational teams.
• Establish and monitor productivity and performance expectations and provide
ongoing guidance and feedback.
• Promote accountability, collaboration, responsiveness, and effective execution
across assigned areas.
• Support leadership development and succession planning.
• Ensure adherence to organizational policies, clinical protocols, and regulatory
requirements.
Process Improvement & Standardization
• Develop and implement standardized SOPs, policies, workflows, and operational
processes in partnership with key stakeholders.
• Identify and implement best practices that improve efficiency, consistency,
accountability, quality, and service.
• Evaluate corporate and system operational processes to identify unnecessary
duplication, inefficiencies, gaps, and opportunities for standardization.
• Lead operational change using data-informed decision-making, effective
communication, and disciplined execution.
• Establish sustainable processes and accountability mechanisms to ensure
operational improvements are maintained.
Strategic Collaboration
• Partner closely with the C-suite and system leadership on strategic initiatives,
transformation, growth, integrations, and operational improvement.
• Serve as an operational connector between corporate leadership, hospital
leadership, and key functional areas to support alignment, communication, and
execution.
• Maintain effective relationships with internal leaders, external partners, vendors,
and regulatory agencies.
• Identify operational risks, escalate concerns appropriately, and provide
recommendations for timely resolution.
• Support implementation and operational integration of new hospitals, services,
partnerships, and other growth initiatives as needed.
Qualifications
• Strong knowledge of healthcare operations, performance management, process
improvement, budgeting, and operational KPIs.
• Demonstrated ability to lead and influence across multiple locations, departments,
and levels of an organization.
• Strong financial acumen, including budgets, productivity, resource allocation, cost
management, and P&L performance.
• Demonstrated ability to work effectively with C-suite executives and senior
leadership while exercising sound judgment, discretion, professionalism, and
organizational awareness.
• Strong analytical, problem-solving, communication, project management,
organizational, and change-management skills.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced,
evolving healthcare environment.
• Ability to develop and implement standardized operational processes and SOPs.
• Strong ability to establish effective operating and meeting cadences, facilitate
information flow, and anticipate organizational and executive operational needs.
• Strong vendor management and negotiation skills.
• High degree of initiative with the ability to identify needs, develop solutions, and
drive execution with limited direction.
Experience
• Minimum of five (5) years of progressive healthcare operations experience, including
leadership responsibility.
• Hospital, health system, clinical operations, or multi-site healthcare experience
strongly preferred.
• Experience managing operational performance, productivity, budgets, KPIs, and
process improvement required.
• Experience coordinating and driving hospital projects and operational initiatives
from implementation through completion preferred.
• Experience working directly with C-suite executives and senior healthcare
leadership strongly preferred.
• Experience managing vendor relationships, contract negotiations, travel programs,
or corporate operational services preferred.
• Experience supporting organizational growth, integrations, acquisitions, or
healthcare transformation initiatives preferred.
Education & Certifications
• Bachelor's degree in Healthcare Administration, Business Administration,
Management, Nursing, or a related field required.
• Master's degree in Healthcare Administration (MHA), Business Administration
(MBA), or a related field preferred.
• Lean Six Sigma certification (Green Belt or higher) preferred.
• Certified Professional in Healthcare Quality (CPHQ), Certified Healthcare
Operations Professional (CHOP), Project Management Professional (PMP), or
similar healthcare operations/process improvement certification preferred.
Physical Requirements
• Ability to perform primarily sedentary work with periods of standing, walking, and
computer use.
• Ability to communicate and collaborate effectively in person, by telephone, and
through virtual meeting platforms.
• Ability to travel as needed.
