Bachelor's Degree in System Engineering, Computer Science, Information Systems, or related field.
7 years of experience as a System Engineer in similar programs or contracts.
5 years of additional experience may substitute for a bachelor's degree, totaling 12 years.
Knowledge of Public Key Infrastructure (PKI) and Attribute Based Access Control (ABAC).
Experience with ticket tracking systems like JIRA, and basic SQL querying.
Familiarity with RESTful services and Linux operating systems.
Ability to analyze systems and communicate complex software concepts.
Responsibilities
Monitor ICAM systems and provide Tier 1 & Tier 2 support.
Assist customers integrating with Enterprise and IC Attribute services.
Resolve access issues for end-users and support development teams with REST Services.
Manage support tickets using JIRA and provide assistance via email, chat, and phone.
Demonstrate analytical thinking to solve complex problems independently.
Benefits
Company-paid Medical/Dental/Vision plans.
Short-term and long-term disability insurance, plus life insurance, all company-paid.
Business/First Class travel upgrades for long flights and company card for expenses.
25 vacation/personal days per year.
11 paid Federal Holidays.
$5,000 annual Professional Development Fund with 40 paid hours for classes.
401K with a 6% company match, with immediate vesting.
$10,000 referral bonus for hiring new employees.
Up to 3 paid Code Red days for customer closures.
Full Job Description
is seeking technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
Job responsibilities include, but are not limited to:
Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.
Supporting customers who are integrating with Enterprise and IC Attribute and Authorization services.
Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.
Use JIRA for ticket management and provide support via email, chat, and phone.
Must be an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment
Required Qualifications:
Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years experience.
Experience with or knowledge of:
Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying abilities
RESTful services
Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Linux operating systems
Ability to:
Analyze system applications and perform troubleshooting.
Understand and communicate complex software systems.
Modify Confluence pages and write technical documentation to support customers.
Assist with educating/training customers on software capabilities.
Assist with understanding and defining customer needs.
Work independently
Security Clearance:
TS/SCI clearance with polygraph
BENEFITS:
Competitive salary
Company Medical/Dental/Vision plans - Company paid
Short-term Disability, Long-term disability and Life Insurance - Company paid
Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
Vacation / Personal days granted at 25 days per year
Paid Federal Holidays - 11 days
$5,000 Annual Professional Development Fund plus 40 paid hours if in class
401K with 6% company match; all contributions are immediately vested by Employee
Employee will be paid a bonus of $10,000 per employee hired based on their referral
Up to 3 paid Code Red days due to customer closure
