Ten years of experience as a System Administrator in relevant programs.
Bachelor's degree in a technical discipline or equivalent experience.
Current TS/SCI clearance with Polygraph is mandatory.
Completed and current on CWIP/IAWIP certification requirements.
Familiarity with IT systems implementation and troubleshooting.
Responsibilities
Identify, diagnose, and resolve Tier 1 Help Desk issues.
Manage daily configuration and operation of IT systems.
Support escalation and communicate status to management.
Optimize system operations and perform capacity analysis.
Build and maintain virtual and storage environments.
Provide in-depth troubleshooting for IT systems and devices.
Assist users in accessing and utilizing IT systems.
Benefits
100% company-paid health insurance through BCBS.
Employer-funded Health Savings Account (HSA).
Comprehensive dental, vision, and life insurance.
Short-term and long-term disability plans.
Safe-Harbor 401(k) retirement savings plan.
Generous paid time off, including 11 holidays.
Professional development and educational reimbursement.
Employee referral bonuses and company-sponsored events.
Full Job Description
Position Summary:
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements:
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Desired Skills:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Build, configure, monitor and maintain virtual environments
Build, configure, monitor and maintain storage environments
Provide in-depth experience in trouble-shooting IT systems
Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Must have completed and remain current on all Cyberspace Workforce Improvement Program (CWIP)/Information Assurance Workforce Improvement Program (IAWIP) certification requirements
Must hold a current and active TS/SCI with Polygraph
Benefits Summary:
We are proud to offer our employees a selection of high-quality benefits, including:
Competitive Salaries
100% company paid Health Insurance for employees through BCBS
Employer-funded Health Savings Account (HSA)
Dental, Vision & Life Insurance
Short-term and Long Term Disability plans
Safe-Harbor 401(k) Retirement Savings Plan
11 Holidays and competitive Paid Time Off (PTO) and Comp Time
Professional Development and Educational Reimbursement
