Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Revenue Cycle Decision Support
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)
Pay Range: $63.10 - $106.01 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
Under the leadership of the AVP of Revenue Cycle Innovation and Advanced Analytics, the System Director is responsible for execution and oversight of Revenue Cycle performance improvement, analytics, project management, process improvement, and KPI governance activities. This role leads managers responsible for Revenue Cycle Improvement and Revenue Cycle Analytics and ensures initiatives are prioritized, executed, measured, and aligned with organizational financial and operational goals. The Director is primarily focused on three key work streams that drive performance and transformation:
1. Strategic Rev Cycle Projects
2. One-Time Process Improvement Initiatives
3. Continuous Improvement Workgroups (i.e. CFB monitoring)
The Director ensures all work is data-driven, appropriately prioritized, and tied to measurable outcomes including cash collections, revenue realization, denial reduction, operational efficiency, and patient financial experience.
Other information:
Required:
• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Analytics, Information Systems, or related field.
• Minimum seven years of healthcare experience with at least five years of Revenue Cycle experience.
• Minimum three years of leadership experience managing professional staff or leaders.
• Demonstrated experience leading large-scale Revenue Cycle projects and operational improvement initiatives.
• Strong knowledge of healthcare reimbursement, Revenue Cycle operations, payer requirements, and performance metrics.
• Strong analytical, financial, and problem-solving skills.
• Experience with Epic Revenue Cycle applications and reporting tools. Admin Epic Certification required in at least one Epic Revenue Cycle related product.
• Experience leading analytics, reporting, business intelligence, project management, or performance improvement functions.
• Excellent communication, presentation, and stakeholder management skills.
• Advanced proficiency with Microsoft Office Suite and business intelligence tools.
• Ability to lead multiple concurrent projects, process improvement initiatives, and KPI governance activities.
Preferred:
• Master's degree in Business Administration, Healthcare Administration, Public Health, Analytics, or related field.
• Multiple Epic Certifications.
• Lean Six Sigma Green Belt, Black Belt, or Project Management Professional (PMP) certification.
• Prior consulting experience.
• Experience with Tableau, Power BI, SQL, Cogito, Clarity, Caboodle, or similar analytics platforms.
• Experience implementing automation or workflow optimization solutions within healthcare operations.
Physical Demands:
None
Competencies:
• Strategic Leadership
• Revenue Cycle Expertise
• Project Portfolio Management
• Process Improvement
• Performance Management
• Data-Driven Decision Making
• Change Management
• Executive Communication
• Financial Acumen
• Cross-Functional Collaboration
• Technology Enablement
• Team Development
• Results Orientation
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Responsibilities:
Strategic Leadership
• Execute the Revenue Cycle Performance & Transformation strategy established by the AVP.
• Develop annual roadmaps for projects, process improvements, and KPI-focused workgroups.
• Establish governance processes for prioritization, resource allocation, and initiative oversight.
• Present recommendations, performance updates, and outcomes to Revenue Cycle leadership.
• Ensure all initiatives support organizational financial and operational objectives.
Project Portfolio Management
• Oversee large-scale Revenue Cycle projects from initiation through stabilization.
• Ensure projects have defined scope, timelines, ownership, success metrics, and ROI expectations.
• Coordinate cross-functional efforts involving Revenue Cycle, Finance, Operations, Compliance, Clinical Departments, and Information Technology.
• Monitor project progress and remove barriers to successful implementation.
• Examples include:
o New vendor implementations
o Epic optimization initiatives
o Revenue Cycle technology deployments
o Workflow redesign initiatives
o Automation initiatives
o System standardization efforts
Process Improvement Leadership
• Lead agile process improvement efforts focused on specific operational or financial opportunities.
• Utilize analytics, root cause analysis, workflow assessment, and stakeholder engagement to identify solutions.
• Ensure improvement initiatives have measurable outcomes and clear accountability.
• Monitor implementation and sustainability of process improvements.
• Examples include:
o Denial reduction initiatives
o Authorization workflow improvements
o Charge capture optimization
o Billing process redesign
o Revenue integrity improvements
o Workqueue optimization efforts
Continuous Performance Improvement Workgroups
• Establish and oversee KPI-focused workgroups across Revenue Cycle.
• Ensure workgroups meet regularly and maintain accountability for performance outcomes.
• Utilize reporting and analytics to identify trends, barriers, risks, and improvement opportunities.
• Escalate significant issues and coordinate corrective action plans.
• Ensure workgroups drive measurable improvement in key Revenue Cycle performance indicators.
• Examples include:
o Denial Prevention Task Force
o Candidate for Billing (CFB) Workgroup
o High Dollar AR Review
o Payer Performance Committees
o Revenue Integrity Monitoring Groups
Analytics and Performance Management
• Provide oversight of Revenue Cycle analytics, reporting, dashboards, and KPI monitoring.
• Ensure reporting standards, data integrity, and validation processes are maintained.
• Translate data into actionable operational recommendations.
• Monitor financial and operational performance indicators across Revenue Cycle functions.
• Support executive reporting, benchmarking, and performance governance activities.
Technology and Operational Transformation
• Partner with Digital and Information Services (IT) and operational leaders to optimize Epic and non-Epic technologies.
• Evaluate opportunities to improve efficiency, standardization, and operational performance through technology.
• Support implementation and adoption of technologies that improve Revenue Cycle outcomes.
• Promote automation and workflow optimization across Revenue Cycle operations.
Leadership and Team Development
• Directly supervise managers responsible for Revenue Improvement and Revenue Cycle Analytics.
• Establish goals, priorities, and performance expectations.
• Develop leadership capabilities within the team.
• Promote a culture of accountability, collaboration, continuous improvement, and results.
Strategic Partner and Vendor Management
• Oversee Revenue Cycle strategic partner relationships and consulting engagements.
• Monitor performance against contractual obligations and expected outcomes.
• Ensure value realization from vendor and partner relationships.
• Facilitate collaboration between internal stakeholders and external partners.
