What we needWe are seeking a Systems Analyst who will serve as the functional expert for
Manhattan Active WMS (MAWM). You will bridge operational needs and system capabilities-handling solution design, end-to-end configuration, data setup, testing, and operational support across EXOL's North American retail, wholesale, eCommerce, and 3PL fulfillment network.
What you'll doSolution Delivery & WMS Configuration- Translate business requirements and operational workflows into Manhattan Active WMS configurations.
- Perform master data setup (customer, facility, inventory, locations) and manage environment configuration migrations.
- Configure end-to-end warehouse processes from receiving through shipping according to EXOL standards.
Systems Integration & Testing- Support integrations between the WMS and external systems (ERP, TMS, automation, APIs, EDI) and troubleshoot data flows.
- Develop and execute SIT/UAT scenarios, document test results, and manage defect resolutions.
- Lead cutover planning, deployment execution, and post-production hypercare/stabilization.
Operations & Continuous Improvement- Perform root-cause analysis on system issues and drive production incident resolution.
- Identify system opportunities to improve warehouse processes, inventory accuracy, and operational productivity.
- Maintain comprehensive functional designs, SOPs, test scripts, and training materials.
What you'll need- Bachelor's degree in supply chain, IT, Logistics, or a related field preferred.
- Minimum 5 years of hands-on experience configuring, deploying, and supporting Manhattan Active WMS.
- Deep understanding of warehouse workflows (Receiving, Putaway, Inventory/Wave Management, Picking, Packing, Shipping, Returns).
- Familiarity with APIs, EDI, and enterprise systems; strong troubleshooting and documentation skills.
- Ability to work effectively across operational, technical, automation, and customer-facing teams.
- Ability to travel up to 25%
Preferred Qualifications- Experience implementing MAWM in highly automated, multi-site, or multi-client 3PL environments.
- Experience integrating WMS with ERP, TMS, or Material Handling Systems (MHS/WES).
- Background participating in fast-paced facility startups and operational go-lives.
Our environment- Up to 25% travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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