5-7 years of experience in IT systems support and infrastructure management.
Strong knowledge of Windows and UNIX/Linux operating systems.
Familiarity with cloud platforms, particularly AWS.
Experience with automation tools like Ansible and Terraform.
Proficient in containerization technologies such as Docker.
Understanding of security compliance and vulnerability remediation processes.
Ability to develop technical documentation and standard operating procedures.
Responsibilities
Support implementation, troubleshooting, and maintenance of IT systems for enterprise applications.
Manage IT system infrastructure to ensure availability, reliability, and security.
Provide day-to-day operations and problem resolution for client systems and network devices.
Deliver Tier 1 and Tier 2 support, diagnosing and resolving issues.
Communicate system status and issues to management and stakeholders.
Assist with hardware support and issue resolution processes.
Collaborate with engineering teams on infrastructure modernization and technology solutions.
Benefits
Opportunity to work in a fast-paced, collaborative environment.
Exposure to cutting-edge technologies and cloud solutions.
Professional development through hands-on experience with automation and DevOps practices.
Engagement in meaningful projects that enhance system capabilities and operational efficiency.
Full Job Description
Work on a fast paced-team providing support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems supporting critical enterprise applications.
Manage IT system infrastructure and associated processes, ensuring the availability, reliability, security, and performance of enterprise applications and services.
Provide day-to-day operations, monitoring, maintenance, and problem resolution for client systems, servers, storage platforms, network devices, and related infrastructure.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, troubleshooting, and resolution.
Support the escalation process and communicate systems status, issues, and resolutions to agency management and internal stakeholders.
Assist with hardware support activities, dispatch processes, and issue resolution through completion.
Configure, administer, and maintain Windows and UNIX/Linux operating systems, including software installation, patching, system hardening, and performance tuning.
Maintain the integrity and availability of infrastructure components while implementing enhancements to improve reliability, scalability, and operational efficiency.
Collaborate with engineering and development teams to support infrastructure modernization efforts, including evaluating, testing, and implementing technology solutions that enhance system capabilities.
Participate in the assessment of existing systems and architectures, providing operational and technical input for initiatives involving automation, DevOps practices, cloud technologyes, and application modernization.
Support the planning, testing, deployment, and sustainment of infrastructure and application changes across on-premises, hybrid, and cloud-hosted environments, as applicable.
Assist in analyzing operational, security, compliance, and technical considerations associated with infrastructure changes and technology migrations.
Develop and maintain technical documentation, standard operating procedures, and system configuration baselines.
Technology Stack:
AWS
Ansible
Docker
ElasticSearch
Terraform
Jenkins
Linux
Windows
GitLab
Desired Skills:
Familiarity with cloud platforms such as AWS
Experience with infrastructure automation, configuration management, or Infrastructure as Code (IaC) tools such as Ansible, Terraform, or AWS CloudFormation.
Experience supporting DevOps practices, CI/CD pipelines, or automated deployment processes.
Familiarity with containerization technologies such as Docker or Kubernetes.
Experience performing vulnerability remediation, security patching, and STIG implementation.
Experience supporting Authority to Operate (ATO) processes, RMF activities, and security compliance initiatives.
In depth Linux experience.
Familiarity with PowerShell and Bash scripting languages.
Experience with system hardening.
Experience working with ISSOs for system compliance.
