10 years of experience as a System Administrator on similar programs.
Bachelor's degree in a technical discipline or equivalent experience.
4 years of additional SA experience can substitute for a degree, totaling 14 years.
DoD 8570 compliance with IAM I required.
Responsibilities
Support day-to-day IT operations, monitoring, and problem resolution.
Identify, diagnose, and resolve Tier 1 and Tier 2 issues.
Communicate status updates to management and internal customers.
Configure and manage UNIX and Windows operating systems.
Optimize system operations and perform capacity analysis.
Assist users in accessing and utilizing IT systems.
Provide detailed analysis and feedback for escalated tickets.
Benefits
Collaborative work environment where your voice matters.
Culture that celebrates wins and supports personal growth.
Opportunity to tackle challenging technical problems.
Full Job Description
Description
Position Overview
Cyber B.A.T. is seeking a System Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and manage IT system infrastructure and any processes related to these systems.
What You'll Do
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remain involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
What We're Looking For
Required Qualifications
A current TS/SCI w/ MD customer polygraph is required for this position.
Ten (10) years' experience as a SA on programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years.
DoD 8570 compliance with IAM I is required
Bonus Points If You:
Love solving difficult technical challenges
Enjoy collaborating and sharing knowledge
Like working where your voice actually matters
Appreciate a culture that celebrates wins and supports growth
Interested? We'd love to connect. Apply today and learn why Cyber B.A.T. continues to attract people who want meaningful work, strong culture, and a team that genuinely supports one another.
Disclaimers
Compensation for this position, including all compensation options, will be determined on an individual basis following the interview process.
If you require accommodations at any stage of the application or interview process, please contact us via email at [email protected] for assistance.
