Job Summary:Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure for a particular operating system, middleware or applications.
Essential Job Functions:- Installs, configures, and maintains application and web server platforms on all systems
- Develops and maintains a comprehensive application library of supporting documentation
- Supports multi-tier application deployments following SDLC and Change Management best practices
- Works with internal teams and outside consultants to implement / upgrade application server software
- Updates Application Performance Management (APM) monitoring tool to ensure full coverage of production systems
- Reviews monitoring dashboards and reports to ensure system availability
- Monitors ITSM tool ticket queue to ensure SLA adherence
- Provides technical support when requested
- Troubleshoots network and application availability and performance incidents
- Develops / Audits server hygiene automation such as log rotation and service restarts
- Monitors and Maintains API Mediation layer in Azure cloud
- Actively participates in on-call rotation fielding off hours escalations as needed
Qualifications:- Bachelor's Degree preferred (preferably in MIS, IT, or Business) or comparable experience
- 2-5 years' experience preferred
- Excellent problem solving and analytical skills
- Demonstrated knowledge of ITIL practices
- Demonstrated knowledge of SDLC
- Knowledge of web and application server platforms (Jboss, Tomcat, IIS)
- Strong writing and communication skills
- Strong customer service orientation (responsive, consultative, collaborative and accurate)
- Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
- Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
- Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
- Demonstrated knowledge of networking fundamentals including load-balancing techniques
- Superior attention to detail
- Demonstrated knowledge of cloud technologies, Azure preferred
- Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
- Ability to work effectively as part of a team
Salary range $77,000 to $96,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
