Requires TS/SCI with Poly ClearanceDescriptionProvides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Qualifications
- Provide support for implementation, troubleshooting and maintenance of IT systems
-Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
-Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
-Provide in-depth experience in trouble-shooting IT systems
-Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
-Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Requirements:Candidate must have strong Linux experience. Key responsibilities:
- Manage/monitor IT infrastructure (servers, networks, cloud)
- Implement and maintain CI/CD pipelines
- Troubleshoot system issues for high availability
- Collaborate with Dev teams on deployment strategies
- Automate tasks with tools like Ansible/Terraform
- Ensure system security (firewalls, antivirus, access controls)
- Maintain documentation
- Stay current on DevOps trends
Benefits:- Generous and competitive paid time off, scaled based on time in service, plus eleven paid annual holidays.
- CyberTrend pays 100% of the cost for the following benefits for its full-time employees: including medical (base plan), dental, vision, disability, life, EAP, and more.
- CyberTrend contributes 10% of your monthly gross salary to a SEP-IRA account. This retirement plan is non-contributory for the employee, has no vesting period, and is 100% owned and managed by the employee.
- Educational assistance up to $5,250 annually for work-related acitivies upon prior approval
- Training assistance up to $3,000 annually for work-related activities upon prior approval
Recruiting Team
CyberTrend Engineering, LLC
