The JobWe're looking for a well-rounded, hands-on Systems Administrator to keep our day-to-day IT environment running smoothly, with particular strength in endpoint management and workplace collaboration platforms. You'll own the administration of our Jamf-managed macOS fleet and Intune-managed Windows devices, run our Slack workspace, and be a key player across the broader mix of SaaS tools, hardware, and support workflows that keep the company productive.
This is a true generalist role: some days you'll be fine-tuning device compliance policies, others you'll be building Slack workflows, improving onboarding automation, or jumping on an escalated support issue. You'll have real ownership over the tools you administer and the freedom to improve how things work.
This position is fully on-site at our downtown Austin office.
Responsibilities- Administer our Jamf Pro environment for the macOS fleet: enrollment, configuration profiles, policies, patch management, Self Service, and security baselines
- Administer Microsoft Intune for Windows endpoints: enrollment, compliance policies, application deployment, update rings, and configuration management
- Own Slack workspace administration: user and channel governance, app and integration management, workflow automation, retention and security settings
- Manage the endpoint lifecycle end to end - procurement, imaging/provisioning, deployment, inventory, and secure retirement
- Support and improve employee onboarding and offboarding, automating device provisioning and account setup wherever possible
- Provide escalated technical support across macOS, Windows, SaaS applications, AV/conferencing, and office IT infrastructure
- Maintain security posture across endpoints in partnership with Security: disk encryption, EDR deployment, OS hardening, and patch compliance
- Administer and support our ticketing and service management workflows, improving intake, triage, and documentation
• Document systems, build runbooks, and contribute to a knowledge base that helps both IT and end users
• Foster open, respectful, and professional communication directly within the team as well as with co-workers/ teammates and leaders across the organization.
• Performs other duties as assigned.
QualificationsRequired- 5+ years of hands-on systems administration experience in a professional environment
- Strong Jamf Pro administration experience: policies, configuration profiles, smart groups, patch management, and macOS security
- Strong Microsoft Intune administration experience: device compliance, app deployment, and Windows endpoint management
- Experience administering Slack at the workspace or Enterprise Grid level, including apps, integrations, and governance
- Solid understanding of endpoint security fundamentals: encryption, EDR, patching, and least-privilege access
- Comfort supporting a mixed macOS/Windows environment and a broad SaaS application stack
- Strong customer-service instincts and clear communication with both technical and non-technical colleagues
- Ability to manage competing priorities independently in a fast-moving environment
- Ability to work on-site full-time in downtown Austin, TX
Preferred- Jira Service Management (JSM) administration experience: request types, workflows, SLAs, automation rules, and portal configuration
- Jamf certifications (Jamf Certified Tech / Admin) or Microsoft Endpoint Administrator certification
- Scripting experience (e.g., Bash, PowerShell, Python) for endpoint automation
- Experience with identity platforms (e.g., Okta, Entra ID) and their role in device trust and access
- Experience with broader Atlassian administration (Jira, Confluence)
- Exposure to network fundamentals: Wi-Fi, VLANs, VPN, and office network troubleshooting
Reports ToDirector, IT
Location On Site
Travel Minimal travel between data centers may be required as needed.
Work Environment This job operates in a professional office environment. This role routinely utilizes standard office equipment, including laptop computers and smartphones.
Physical Demands While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.
Position Type/ Expected Hours of Work This is a full-time, onsite position. General hours and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some nights and weekends may be required.
Supervisory Experience (Yes or No) No
