Job Description
Tensley Consulting is seeking a System Administrator II to support the implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. (24/7 Helpdesk) This position requires CONUS & OCONUS travel.
Education/Experience
Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Certification
Sec+
Salary: $128,000-$138,000. This represents the typical salary range for this position, but is not guaranteed. Salary is based on experience, location and contractual requirements which could fall outside of the range listed.
Required Skills
Three (3) years of experience supporting IT Service Management (ITSM) processes, including:
Incident Management
Event Management
Problem Management
Service Request Management
Experience supporting the implementation, troubleshooting, and maintenance of IT systems
Experience managing the daily configuration and operation of IT system infrastructure
Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
Experience assisting users with accessing and utilizing IT systems
Experience supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile device environments
Experience troubleshooting IT systems and infrastructure issues
Experience configuring and managing Windows and UNIX operating systems
Experience installing, maintaining, and updating operating system software
Experience maintaining system integrity and configuring network components
Experience optimizing system operations and resource utilization
Experience performing system capacity analysis and planning
Experience supporting hardware troubleshooting and dispatch system operations
Experience providing technical analysis and status updates for escalated issues to management and stakeholders
Desired Skills
Experience supporting Department of Defense (DoD) or Intelligence Community (IC) environments
Experience supporting enterprise IT infrastructure and mission systems
Experience working with client/server, storage, and network systems
Strong troubleshooting and analytical problem-solving skills
Ability to collaborate effectively with technical teams and end users
