Job Description

Tensley Consulting is seeking a System Administrator II to support the implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. (24/7 Helpdesk) This position requires CONUS & OCONUS travel.

Education/Experience

Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Certification

Sec+

Salary: $128,000-$138,000. This represents the typical salary range for this position, but is not guaranteed. Salary is based on experience, location and contractual requirements which could fall outside of the range listed.

Required Skills

Three (3) years of experience supporting IT Service Management (ITSM) processes, including:

Incident Management

Event Management

Problem Management

Service Request Management

Experience supporting the implementation, troubleshooting, and maintenance of IT systems

Experience managing the daily configuration and operation of IT system infrastructure

Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution

Experience assisting users with accessing and utilizing IT systems

Experience supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile device environments

Experience troubleshooting IT systems and infrastructure issues

Experience configuring and managing Windows and UNIX operating systems

Experience installing, maintaining, and updating operating system software

Experience maintaining system integrity and configuring network components

Experience optimizing system operations and resource utilization

Experience performing system capacity analysis and planning

Experience supporting hardware troubleshooting and dispatch system operations

Experience providing technical analysis and status updates for escalated issues to management and stakeholders

Desired Skills

Experience supporting Department of Defense (DoD) or Intelligence Community (IC) environments

Experience supporting enterprise IT infrastructure and mission systems

Experience working with client/server, storage, and network systems

Strong troubleshooting and analytical problem-solving skills

Ability to collaborate effectively with technical teams and end users