Clearance Required: TS/SCI
Other Requirements: U.S. Citizenship
Job Description: Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems.Manages IT system infrastructure and any processes related to these systems.Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provides support for the escalation and communication of status to agency management and internal customers.Provides support for the dispatch system and hardware problems and remains involved in the resolution process.Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Note: This position requires individuals to be able to deploy to OCONUS Hazardous Duty Sites for four (4) months every eighteen (18) months, in addition to supporting additional OCONUS TDY assignments.
Required Skills: - Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.Bachelor's degree in a technical discipline from an accredited college or university is required.Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Domain Areas Specialized Requirements:Three (3) years of demonstrated experiences is required in:TSM Processes such as Incident management, Event management, Problem management, and Service Request management.
